Windows 10: Windows Defender Security alert.

I do not know how to work this ask a question page. I have received a Windows Defender Security alert. I have an Acer Chrome book laptop. My computer is frozen. This is occurred when in Face Book. I know enough not to call the phone number. It will not let me shut off my computer. Even the keys are not working. I am retired and cannot afford to take it for repair. Please help.Kathy

:)

 

Windows Defender Security Center -- Disable Alerts?

Hello,

This notification that you are seeing is a part of the new update for Windows Defender that is called Enhanced Notification. To turn this off, simply follow the steps listed below:

• Click Start
• Scroll down and click Settings
• Click Update & security
• Click Windows Defender
• Set Enhanced notifications to off
  
  
• Restart your PC

We do find it strange that the Defender is sending you warnings about the battery of your machine, even though it's not low. It seems that there is a need for us to further look into this. please share this issue to us via Feedback Hub, so our engineers
could have a look at this.

Let us know if you need further assistance.

 

Windows Defender Security Center -- Disable Alerts?

Hi,

We appreciate your time bringing this to our attention. We suggest that you share your comments and suggestion on our Feedback hub by following these steps:

• Type Windows Feedback in the search bar.
• Type some keywords from your issue in the box marked Search for feedback and press
  Enter.
• If you find your issue, upvote it. If you don't find it, select Add new feedback, then fill out the form.

Regards.

 

Unable to Remove Exclusions from Windows Defender

Thank you for posting back. If you trust a file, file type, folder, or a process that Windows Defender Antivirus has detected as malicious, you can stop Windows Defender Antivirus from alerting you or blocking the program by adding the file to
the exclusion list. It seems that it was added automatically. We suggest that you follow these steps:

• Go to Settings and select Update & security.
• Click Windows Defender.
• Look for Exclusions and select Add an exclusion.
• Navigate to the file, folder, or process, and select Exclude this file.

If the steps provided did not work, we recommend that you boot your device to
Safe Mode and redo the process.

Let us know if you need further assistance.