Windows 10: Windows Defender wrongly detect the program

I work for a cyber security company.

Our program keeps being detected by Windows Defender.

For that reason, we submit the file through the URL below and hope it would be whitelisted in Defender.

https://www.microsoft.com/en-us/wdsi/filesubmission

The Submission result says our program have removed from the detection as shown below.



The Page also show that with the latest malware definition or online definition, our program should not be detect by Defender.




But on our Lab machine, the false detection still keeps happening with the latest definition.
My question is...

Why does this happen?

Is there a way to really remove the false detection?

:)

 

Windows Defender notification of malware detection

Hello,

Thank you for keeping us posted and we appreciate your continued patience on this issue.

At this point, I suggest you to update the Windows Defender program and check if it helps.

To check for new Windows Defender definitions manually:

• Open Windows Defender.
• Click the arrow next to the Help button, and then click Check for updates. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Also, check if the detection is of the same malware file or not. Again, see if it is any specific program or a file you try to access which triggers the detection.

Additionally, view the log in Event Viewer to check if the malware is removed every time it is prompted.

To open the Event Viewer. To do so, follow the below steps.

• Go to the Control Panel and choose to click on the
  Administrative Tools icon.
• The above action will open up a new window of the Administrative Tools where you will see the
  Event Viewer.
  

You can view Windows Defender "Operational" events in Event Viewer under Applications and Services Logs -> Microsoft -> Windows -> Windows Defender.

Kindly keep us posted, for us to be able to assist you further.

Thank you.

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.

 

windows defender detected error0X8050800c

Hello,



This error indicates that there might be a problem with your security product. We suggest that you follow these steps to update the definitions on your Windows Defender:

• Update the definitions. Either click the Update definitions button on the Update tab in Windows Defender, or download the latest definitions from the Microsoft
  Malware Protection Center.
• Run a full scan.
• Restart the device and try again.

If you need further assistance, don’t hesitate to reply on this post.