Windows 10: Windows Defender

I received an email order confirmation for Windows Defender for $299. I did not authorize or place this order. Is this a scam?

:)

 

Windows Defender problem

Hi Ernst,

To troubleshoot this issue, we suggest that you check the Windows Defender service if it's running. If you are using a third party spyware/malware program, it may disable the Windows Defender service. To do this, please follow the steps below:

• Press Windows + R key.
• Type services.msc.
• Right-click Windows Defender service and click
  Start.

Let us know the result.

 

window defender

• • • 
      You will want to print these instructions for offline reference -
      

IMPORTANT => DON'T SKIP ANY STEP perform all Steps in one uninterrupted session - If a Step says to reboot
reboot.

Problems starting Windows Defender in Windows 8/8.1/10

Pləase let us know what fixes the problem or if the pяoblem remains.

• • • 
      `~`
      

 

Installing Apps on Windows 10 Has Windows Defender Finding Malware

Hi Tommy,

Welcome to the Microsoft Community.

• 
  Is this issue specific to third party apps?
  

I would suggest you to open Windows defender and add exclusions and check if it helps. Follow the steps to add exclusions in windows Defender.

• 
  Type Windows defender settings in the search bar and press enter
  
• 
  Under Exclusions click on Add Exclusion
  

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.