Windows 10: Windows Designer Mouse stopped working

Hello,


I bought a Microsoft Designer mouse less than one month ago and it suddenly stopped working. I can right and left-click and also use the scrolling wheel, but the cursor won't move. I tried changing the batteries and reinstalling all drivers again. As well as deleting the device and re-pairing it with my PC. But still, there is no sign that the laser light is working.


Please give me a solution!


Kid regards,

Léa

:)

 

Designer Mouse Not Working

Hi Henry,

We understand that your Microsoft designer mouse is working on other devices but not on your Windows 10 PC. This can be an issue with an outdated mouse driver. As an initial troubleshooting step, we suggest that you update the device driver. Here's how:

• Click the Start button, type "device manager" in the search box, and then select Device Manager.
• In the list of hardware categories, find the device that you want to update, and then double-click the device name.
• Click the Driver tab, click Update Driver, and then follow the instructions.

Feel free to let us know if there is anything else we can assist you with.

 

Designer Mouse Not Working

My OS is Window 10. I used a Microsoft designer mouse for a few weeks and suddenly it stopped working.

I tried it on my other notebook with Window 10 and it works perfectly.

Kindly advise on steps to rectify this problem.

 

Bluetooth Designer Mouse Troubleshooting

I'm running WIndows 10 on a Lenovo E560 and my Microsoft Bluetooth Designer Mouse has stopped working. Some weird symptoms:

• In pairing mode, the device will appear in the Bluetooth Connection Manager, pair and connect. The mouse correctly finishes pairing mode when paired.
• However, although it appears as connected, it doesn't work.
• If the mouse is turned off, it still shows as connected in the Bluetooth Connection Manager.
• If the bluetooth in the PC is turned off, then on again, it appears as "Paired".
• If the mouse is then turned back on, it doesn't connect again.
• Other Bluetooth devices pair and connect correctly.

Any suggestions? Or is the mouse knackered?