Windows 10: Windows disabling keyboard/mouse and requiring touchscreen use

Recently my keyboard and touchpad stopped functioning and a keyboard icon appeared next to the clock that allowed for use of a touchscreen keyboard. I checked back later that day and everything was back to normal. Now it's doing it again, how do I fix this?

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:)

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

disabled mouse and keyboard

Hello Peter,

An outdated or incompatible mouse driver can be one of the factors why this issue occurs. To assist you with your concern, we recommend that you follow these steps to check if the device is recognized correctly in Device Manager. To do this, follow the steps
below:

• In the Search box, type Device Manager and press
  Enter.
• Navigate to Mice and other pointing devices.
• A yellow exclamation means that the mouse driver is not installed properly. You can right-click and select
  Uninstall.
• Right-click on Mice and other pointing devices and select
  Scan for hardware change.
• If the yellow exclamation mark still exists, go to their support site to search your product name and find the corresponding mouse driver to install and update.
• You may re-do the steps 1 to 5 to check for the keyboard.
  

Note: If there are no pointing devices and keyboard, it indicates that there is no mouse and keyboard configured or it is a mouse and keyboard hardware failure. We suggest that you contact your system manufacturer to report
the status of those devices to identify if these are hardware related issue.



Feel free to post back for an update with the outcome and let us know if you need more help.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.