Windows 10: Windows doesn't allow to set windows hello pin, fingerprint and face recognition sign in.

I am unable to set my Windows hello pin, fingerprint and face recognition. When I click on Windows hello pin, it prompts Microsoft account something went wrong. I tried several times, it shows same error.

:)

 

Nothing happens when I click on "Set up" under Face Recognition in Sign-in Options (after enabling PIN for Hello)

Patricia, thanks for providing those steps. The Troubleshooter did reset the Windows Store cache, but after that, disabling all the startup tasks, restarting and trying again to click on Set up under Fingerprint or Face Recognition, no change. Nothing happens
when clicking those buttons.

As you suggested, I did add another account to the computer, and tried the same from that account, but also no change.

Note that I'm not aware of any other problems with this computer. Everything else seems to work fine. The ONLY problem I see is that I cannot enable Fingerprint or Face Recognition for Windows Hello. This is a recent clean install of Windows 10.

I did have to turn on the Convenience Pin in Group Policy Editor: Computer Configuration -> Administrative Templates -> System -> Logon -> Turn on convenience PIN sign-in.

Could that be a clue? I had a laptop I set up at around the same time and did the same thing and Hello works fine there including Face Recognition. If I turn off the Convenience PIN sign-in, it just prevents me from setting up the PIN.

 

Can I enable face and fingerprint recognition on my laptop?

The face and fingerprint recognition are disabled on my Lenovo laptop and I am unable to turn these options again. I receive a message in ‘Sign-in Options’ that ‘face and fingerprint recognition are not available
on this device’. I suppose it is due to the failure of my Lenovo fingerprint reader. I can use my laptop signing is through the password and pin. But I want to be able to use face and fingerprint
recognition in Windows hello