Windows 10: Windows Error when trying to log off

Hello everyone,I am a System Administrator at our company and we recently received a number of tickets when our people reported that they couldn't log off with the usual "Click on profile Icon and then log off" method. It just loads for a couple of seconds and then nothing happens. So I dug into the Event Management and it appears that a Application is crashing when clicking the profile icon in the taskbar. Did anyone else experience this bug and if you could fix it I would appreciate it if you share your Solution.The Application itself is the StartMenuExperienceHost.exe

:)

 

Saves log files ?

You can either read the files in Windows or my preferred method is.....

Download CCcleaner from here...........

http://www.piriform.com/ccleaner

You can then run cleaner, you will see the log files listed, then if you right click you can save as a text file and then have a read. You may also get an "error reporting" log listed seperatly.

 

Error Log Reading

Hi ankurshaswat.

Sorry I can't tell from logs but all data appears to be very old. Like September. Here is a list of quick fixes that can help from an MS article.
https://docs.microsoft.com/en-gb/win...dy_UpgradeTips
Quick fixes The following steps can resolve many Windows upgrade problems.

• Remove nonessential external hardware, such as docks and USB devices.
• Check all hard drives for errors and attempt repairs. To automatically repair hard drives, open an elevated command prompt, switch to the drive you wish to repair, and type the following command. You will be required to reboot the computer if the hard drive being repaired is also the system drive.
  • chkdsk /F
• Attempt to restore and repair system files by typing the following commands at an elevated command prompt. It may take several minutes for the command operations to be completed. For more information, see Repair a Windows Image.
  • DISM.exe /Online /Cleanup-image /Restorehealth
  • sfc /scannow
• Update Windows so that all available recommended updates are installed, and ensure the computer is rebooted if this is necessary to complete installation of an update.
• Uninstall non-Microsoft antivirus software.
  • Use Windows Defender for protection during the upgrade.
  • Verify compatibility information and re-install antivirus applications after the upgrade.
• Uninstall all nonessential software.
• Update firmware and drivers.
• Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
• Verify at least 16 GB of free space is available to upgrade a 32-bit OS, or 20 GB for a 64-bit OS.

Once you done all of the above could I suggest you follow this tutorial to install the upgrade. While non destructive I would recommend backing up all data off device.

Repair Install Windows 10 with an In-place Upgrade

Then repost the logs please.

 

WMPlayer win32 error

List the EXACT "blah, blah" you mention, here please... for ALL installation cases!

(Sound like a possible "DLL-Hell" issue, but "Windows File Protection" &/or "System File Protection" should have countered for this... no biggie, there's ways around that too!)

*Smile

* I have to 'step-out' now, but imo, this is the track to pursue here, & we will when I get back... so, please list that data I request!

APK