Windows 10: Windows Explorer crashing due to display scale settings(?)

Hi. I recently picked up a 4K monitor to compliment two 1080p panels. Since I added the monitor in, I've noticed that Windows Explorer - windows and taskbar - have been crashing. I typically notice it with some strange window behavior, or programs not wanting to minimize. Once I notice that, I'll click on the taskbar & it'll fade to white as hung programs tend to do. Double clicking on the bar instantly restarts Explorer.

I'm still trying to pin down the exact cause of the crash, but I'm fairly positive it's related to display scaling. I say that because if I disable scaling by setting the 4K panel to 100%, I don't get crashes.

The two 1080p panels are of course at 100%, so I feel it has something to do with the mixed display scale settings.

I've updated my Nvidia graphics drivers with a fresh clean install (DDU) and I am on build 19042. Event Viewer doesn't tell me anything other than that it detected the crash and that Explorer was restarted.

Anyone else encounter this, or maybe have a potential fix that lets me keep the mixed display scaling? I'm currently sorting through my shell extensions, but I figured I'd try to gather info from y'all as well. My next step at this point is reinstalling Windows entirely, and I'd like to avoid that if possible.

Thanks in advance for any info or ideas you can provide.

submitted by /u/EndHumanity
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:)

 

Windows 10 scaling display causing explorer crashes

Hi,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

Sorry for the inconvenience caused.

This can also occur if you had recently connected a 4K display and was attempting to run at 175% scaling on that display.

Which Build are you currently in?

I would suggest you to check your PC for updates and download the latest builds as there was already a fix for this in Build 14251.

• We fixed an issue where File Explorer would crash frequently when DPI settings were at 175%.
• We fixed the issue where some PC games would crash switching from windowed mode to full screen, upon game resolution change, or upon launch due to a bug in Windows graphics stack. So play your games! If you run into any issues – please let us know by reporting
  in the Feedback app and include the game title.
• We fixed the issue where applications such as Narrator, Magnifier, and third-party assistive technologies may experience intermittent issues or crashes.

Hope this post helps. Get back to us for further queries. We are happy to help!

 

Disable display scaling on high DPI settings. globe switch

Hi Lasse,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and your effort towards resolving it.

I suggest you to follow the below steps to customize the display scaling and check if it helps.

• Right click on the open area on the Desktop.
• Select the Graphics properties.
• Click on Display option.
• Click on the General settings from the left pane.
• Under the Scaling click on the Customize
  Aspect Ratio and try to customize.
• Click on Apply.
• If you want to reset the display scaling settings then follow till the above 4th step.
• Then under the Scaling click on the Maintain Display Scaling.
• Click on Apply.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Windows 10 scaling display causing explorer crashes

There seems to be a connection between changing the display scaling and explorer crashes.

After installation my scaling was set to 200% by the installation routine. If I change that to 175% I start having issues with the explorer to crash (this is on a brand new installation). When I change it back to 200% all good again.

Searching for the issue, it seems I am not alone, but the only fix at the moment seems to be to change it back to the default size.

Are there any other solutions available? Is there a MS statement about the issue?

(Hardware is a Lenovo Ultrabook with an Intel 5500 graphic chip)