Windows 10: Windows factory reset gone wrong

Hello, My laptop hasnt been working very well the last few days and I was told by some friends to factory reset my device after saving all my wanted files so i proceeded to do so. After the reset got to 74% it stopped moving up and I waited for a couple of hours. I then searched online what the problem was and I was told to turn it off and turn it back on after half an hour and so I did that and now when I turn it on it says lenovo and keeps restarting until i force shut the laptop down. Please help me with my dilemma. :/

:)

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.

 

Factory Reset Gone Wrong

Hi,

Thank you for writing to Microsoft Community Forums.

May I know the Make and the Model of the PC?

If your PC won't reset, you can use installation media to do clean install of Windows 10. Go to the
Microsoft software download website, download the media creation
tool, and then use it to create installation media on a DVD or USB drive.

Suggest you to refer this Video to Create
Windows 10 installation DVD/USB flash drive.

This guided walk-through provides steps to Perform
Clean Install of Windows 10.

Kindly follow the suggested methods to Reset or reinstall Windows
10.

Clean install disclaimer:

Before attempting any of the solutions below, it’s a good idea to back up your personal files. You can
use File History to back up your files to another drive, or insert a USB drive and
use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating once you’re connected to the Internet.
( Backup and Restore in Windows 10)

Hope it helps.

Thanks,

Suman.B

Microsoft Community – Moderator

 

Factory reset gone wrong !

Hi, Zoe

My name is Maritza and I am an Independent Advisor. I would be happy to help you today.

Try to enter Safe Mode with network function to repair Windows.

Interrupt the normal boot process of your Windows 10 PC

If Windows 10 fails to boot normally three times over, the fourth time it enters by default in an Automatic Repair mode. Using this mode, you can boot into Safe Mode. To trigger the Automatic Repair mode, you must interrupt the normal boot process three consecutive
times: use the reset or the power button on your Windows 10 PC to stop it during boot, before it finishes loading Windows 10. If you use the power button, you might have to keep it pressed for at least 4 seconds to force the power off

Then you proceed to repair the computer:

With a reset, all of your Installed applications are lost, but you get an option to save your files if you want. If a system image from the OEM exists-called a recovery partition, then it also gives you an option to restore it. It would make your PC load to
default factory settings.

Navigate to Troubleshooting section, again.

Select Reset.

If you select keep my files, your files would be kept. You might also get the third option-restore to factory settings-which isn’t applicable on the PC.

After selecting the desired options, you are presented with a confirmation, something like this- This indicates what you have chosen.

Click on Reset and the resetting should begin.

Let us know if these steps help you to resolve the issue.