Windows 10: Windows fax and scan not loading my scanner profile.

I have been trying to scan documents that won't go directly into the system as .jpg. I want to change it to document status but the system continues to tell me :"Windows can't load your scan profile. Your profile settings might not be compatible with this scanner. Windows will scan using the default settings."I have hp envy 4512 and can't seem to scan documents as pdf or anything but a picture. Please help.

:)

 

Windows Fax and Scan - changing scanner

Thanks, Andre, and thanks for the screenshots. I deleted all my scanners except one (the
Epson WF-7720 MFC). Windows Fax & Scan still tried to use another scanner, even though it was no longer showing on the Windows 10 Printers & Scanners screen nor the Device manager > Printers list. I found that scanner
hiding in Device Manager > Imaging Devices and deleted it there.

Now when I try to start a scan, Windows Fax and Scan says "No scanners were detected..." Same error message when I use Ethan's Tools > Scan Settings suggestion. After that
error message there is no screen to change/choose a scanner. Arghh.

Note that I can use the Epson scanner just fine with most other software:

• Corel PaintShop Pro X9 [32 bit] File > Import > From Scanner or Camera says "There appears to be no camera, scanner...present..."
• Corel PaintShop Pro X9 [32 bit] File > Import > TWAIN source > Select Source lists all my scanners (and a webcam and I can select my Epson and scan OK.
• Corel PaintShop Pro X9 [64 bit] File > Import > From Scanner or Camera says "There appears to be no camera, scanner...present..."
• Corel PaintShop Pro X9 [64 bit] File > Import > TWAIN source > Select Source lists nothing. Apparently, that is a known bug in the 64 bit version. Maybe that is
  a clue why Windows Fax and Scan can't see my scanner?
• Epson Scan 2 works (it should; it came with the Epson WF-7720 MFC). Strangely, it lists two scanners: "Epson WF-7710/7720 Series(Network 01)" and "Epson
  WF-7710/7720 Series(Network 02)".
• NAPS2 ("Not Another PDF Scanner") has a Profiles button that shows my Epson scanner and scans OK. Interestingly, when I use that Profiles button to add a new scanner and select WIA driver, nothing is listed. When I
  select TWAIN Driver, I see the Windows Select Source screen that lists all my scanners (and a webcam (just like PaintShop Pro above). Maybe Windows Fax and Scan only sees WIA devices and not TWAIN devices??

 

Windows Fax and Scan - changing scanner

Thanks. I didn't notice the Tools menu before. But when I select Tools > Scan Settings, the Scan Profiles window lists 5 different settings for only one scanner (HP Officejet 7500 E910). If I select Add, it wants to add another profile for that scanner--I
still don't see any option to add or select a different scanner.

 

Error: Set the PC to start scanning when scanning using Cannon scanner

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What is the complete error message?
  
• Which application are you using to scan the document?
  
• What is the make and model of the scanner?
  
• Were you able to use the scanner earlier?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

In the meantime, I suggest you to refer the steps mentioned in the article

Install and use a scanner in Windows 10 and see if that helps.



Please reply with the detailed information to help you with the issue.

Regards,

Nikhar Khare

Microsoft Community - Moderator