Windows 10: Windows Fax and Scan - scanner no longer detected - Windows 10

I've been using Windows Fax and Scan with my HP printer/scanner HP Color LaserJet Prop MFP m277dw for a while now on this Windows 10 PC. I successfully used it as recently as 8 days ago, but today it simply reports "No scanners were detected."I'm not sure what changed. The scanning device still appears in Device Manager's Imaging Devices category along with my USB webcams. Device Manager says the device is working properly.There are no connections to check, as the printer/scanner operates over WiFi no USB. I tried restarting Windows Fax and Scan, cycling the printer's power, and rest

:)

 

Scanner not detected by Windows Scan

Hello Community,

since the latest major update of Windows 10 Pro (about 1 month ago), my USB scanner no longer works correctly.

It scans a few pages and than hangs.

I use a 3rd party software that includes its own drivers for older scanners like mine - Xerox Documate 150.

I have tried:

- new cables

- alternative USB ports

- alternative PC with same Windows version

- restore the original drivers from Xerox

all fail.

Since the scanner is detected by windows, and claiming it works correctly,

I installed Windows Scan to try an alternative software, but it does not detect this scanner - it does detect other scanners I have.

Any idea what could have gone wrong during that update and how I could solve this issue ?

Many Thanks

Georges

Moved from: Apps on Windows 10 /Other Windows apps / Tools

 

Windows Fax and Scan "No scanners were detected"

My laptop is running Windows 10. The printer is a Canon MX922. Just installed updated printer driver.

When I print its fine. Also when scanning using the Canon IJ Scan Utility it scans fine.

However when using Windows Fax and Scan I receive the message "no scanners were detected".

Any suggestions?

Thanks

 

Windows Fax and Scan - changing scanner

Thanks, Andre, and thanks for the screenshots. I deleted all my scanners except one (the
Epson WF-7720 MFC). Windows Fax & Scan still tried to use another scanner, even though it was no longer showing on the Windows 10 Printers & Scanners screen nor the Device manager > Printers list. I found that scanner
hiding in Device Manager > Imaging Devices and deleted it there.

Now when I try to start a scan, Windows Fax and Scan says "No scanners were detected..." Same error message when I use Ethan's Tools > Scan Settings suggestion. After that
error message there is no screen to change/choose a scanner. Arghh.

Note that I can use the Epson scanner just fine with most other software:

• Corel PaintShop Pro X9 [32 bit] File > Import > From Scanner or Camera says "There appears to be no camera, scanner...present..."
• Corel PaintShop Pro X9 [32 bit] File > Import > TWAIN source > Select Source lists all my scanners (and a webcam and I can select my Epson and scan OK.
• Corel PaintShop Pro X9 [64 bit] File > Import > From Scanner or Camera says "There appears to be no camera, scanner...present..."
• Corel PaintShop Pro X9 [64 bit] File > Import > TWAIN source > Select Source lists nothing. Apparently, that is a known bug in the 64 bit version. Maybe that is
  a clue why Windows Fax and Scan can't see my scanner?
• Epson Scan 2 works (it should; it came with the Epson WF-7720 MFC). Strangely, it lists two scanners: "Epson WF-7710/7720 Series(Network 01)" and "Epson
  WF-7710/7720 Series(Network 02)".
• NAPS2 ("Not Another PDF Scanner") has a Profiles button that shows my Epson scanner and scans OK. Interestingly, when I use that Profiles button to add a new scanner and select WIA driver, nothing is listed. When I
  select TWAIN Driver, I see the Windows Select Source screen that lists all my scanners (and a webcam (just like PaintShop Pro above). Maybe Windows Fax and Scan only sees WIA devices and not TWAIN devices??