Windows 10: Windows fax and scan send results in "No answer" if receiving machine send fax tone without...

For quite a long time now, we cannot send faxes via Windows Fax and Scan to any machine/server that answers the call without ringing but immediately answers with a fax tone. Our end will never initiate the send and returns a "No Answer" response. I can always manually send the fax via a fax machine, so it is not an issue with phone lines or the receiving machine. I have searched for literally years and have never found anyone even asking this question, let alone an answer. This happens on multiple servers, with multiple operating systems Windows 7, 10, Server 2012, Server 2016, over several

:)

 

Outlook Stuck on Send/Receive  

@bartjunited
I have one troubleshooting suggestion for you, but it's slightly advanced method to determine a problem, since you so far found no solution it might help you identify a problem.

Step 1:
Download process monitor: https://learn.microsoft.com/en-us/sy...nloads/procmon

Step 2:
Download my custom configuration for process monitor, find it in attachment

Step 3:
Extract archive to your Desktop or some other convenient location

Step 4:
Run process monitor as Administrator

Step 5:
Click on File -> Import Configuration menu and import the file from extracted archive called ProcmonConfiguration.pmc

Step 6:
Click on Filters -> Filter... menu and in a window that appears unckheck "TCP Receive" option and click OK

Step 7:
Run outlook to be ready to troubleshoot it

Step 8:
In process monitor click on red "trash bin" icon to clear all contents in process monitor

Step 9:
In office click on "send\receive" to start mail syncronization

Step 10:
In process monitor you'll see Cyan colored lines which indicate failed or closed connection or disconnection.
In the output you care only about outlook program (ignore the rest), specifically those ports which you configured for your mail in question
Make sure that for each such cyan line there is corresponding "TCP Receive" for outlook program

If there is no matching "TCP receive" this mean you identified a problem which is that outlook fails to communicate with google for given mail configuration.

If that's the case your next step is to reconfigure mail configuration and try again troubleshoot it.
You'll know your modification to mail configuration works when you see coresponding TCP receive operation.

 

Sending faxes using Windows 11.

We are glad to hear that you have installed Windows Fax and Scan properly. To configure Windows Fax and Scan, please follow these steps:

1. Launch Windows Fax and Scan: Click on the "Start" button and type "Windows Fax and Scan" in the search box. Then, click on the "Windows Fax and Scan" app from the search results.
   
2. Set up a fax account: If you haven't already set up a fax account, you will be prompted to do so. Click on "Tools" in the menu bar and select "Fax Accounts." Then, click on "Add" to create a new account. Follow the on-screen instructions to configure your fax account by providing the necessary details, such as your fax number and account name.
   
3. Configure fax settings: After setting up the fax account, you can configure various settings. Click on "Tools" in the menu bar and select "Fax Settings." Here are some key settings you can modify:
   
   • General settings: Configure options like the default area code, the number of rings before answering a call, and the location of the received faxes folder.
     
   • Sending settings: Specify the fax-sending preferences, including the fax resolution, error correction mode, and whether to use the device to send faxes or to let the computer send them.
     
   • Receiving settings: Customize how faxes are received, such as choosing to manually answer calls or automatically answer after a certain number of rings. You can also enable routing of incoming faxes to email or folders.
     
   • Advanced settings: Adjust advanced options like the fax transmission retries, the maximum transmission speed, and the modem settings.
     
4. Add a scanner (optional): If you want to use a scanner with Windows Fax and Scan, connect the scanner to your computer and ensure it is installed correctly. Once connected, you can click on "File" in the menu bar and select "Scan" to scan documents directly into the Windows Fax and Scan application.
   
5. Test the configuration: To ensure that your configuration is working correctly, you can send a test fax to a known fax number or receive a test fax from another device. Use the appropriate options in the "Tools" menu to send or receive faxes for testing purposes.
   

By following these steps, you should be able to configure Windows Fax and Scan according to your preferences.

Feel free to post back if you need further assistance.

 

email won't send from Outbox on my nokia

Hi,

To isolate the concern, please answer the following questions:

• Which phone and OS version you're currently using?
• What is the error code that you received?
• What troubleshooting steps have you done so far?

We also suggest you to send us a screenshot of the error code that you've received.

Sincerely.