Windows 10: Windows freezes with only the mouse being able to interact with limited functionality.

Windows 10 Pro ver. 2004 build 19041.508 freezes almost once a week with no obvious cause. The only major change to my PC recently was a change in boot drive from a SATA SSD to NMVe m.2 drive.



When the freeze happens the keyboard no longer works and the mouse is able to interact with less and less response from open programs, the taskbar, task manager etc. Sometimes I am able to open task manager in time and it displays 100% GPU usage even at idle. My windows background sometimes turns black as well or if I'm running Wallpaper Engine that crashes too.



I have ran Malwarebytes several times scanning the whole system with no detections. Restarting the PC is the only short-term solution I can find.



PC Specs:

CPU - Ryzen 7 1800X @ 3.9GHz

Motherboard - ROG Strix X370 - F gaming BIOS ver. 5603

GPU - GTX 1070 Founder's Edition

RAM - 32GB DDR4 3200MHz running at 3000MHz

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Mouse functions limited

Hi Charlie,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

This issue might have occurred again due to drivers update with the latest update of Windows 10.

Method 1: I suggest you to run the
hardware and devices troubleshooter by following the steps below and check if the issue is resolved.

• 
  Press Windows logo key on the keyboard, type
  troubleshooter and select the top most search result.
  
• 
  Click on View all from left side panel of the screen.
  
• 
  Select Hardware and Devices,
  click on Advanced option and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  

Method 2: If the issue persist, uninstall the mouse drivers manually from the
device manager by following the steps below and check if the issue is resolved.

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Expand Mice and other pointing devices
  option.
  
• 
  Right click on the touchpad/mouse driver and select
  Uninstall option.
  
• 
  Restart the computer for the PC will reinstall the device driver automatically and check if the changes are effective.
  

Method 3: If the issue persist, you can install the drivers in compatibility mode and check if that helps.

Check in compatibility mode.

Download the drivers from the computer manufacture's website for Windows 10, if not available.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older programs
compatible with this version of Windows

Note: Steps applies to Windows 10.

Keep us posted on Windows related queries and we will be happy to assist you further.

 

Mouse functions limited

Today 4/17/16 I received a windows 1511 update. The functions of my mouse have since been limited. I can no longer make use of side to side or up and down scrolling motions on my mouse with results. I attempted to update from ASUS. The approval box shows
without any further results following approval. Am I missing a setting adjustment or could there be more updates needed.