Windows 10: windows GPU switching between AMD and NVIDIA cause random mouse freeze

I got a new legion 5 2021 model with r7 5800h and RTX 3070 I'm facing an annoying problem, I investigated it and found it was there about three years old Laptop Freeze Problem but not work for meLaptop mouse freezes for a fraction of time in these cases and me be more, but these I'm facing for nowI think its because windows handle GPU switching now I need to know if it's a hardware or software issue? as many legion users not facing it1. randomly happens when press right-click on the mouse2. When press shutdown always happens3. randomly when opening the action center4. randomly w

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Fix random freeze for AMD CPU, MSI motherboard and nVidia Video Card

Windows 10 Pro 64-bit

GeForce GT 710

AMD FX-8320E CPU

MSI 970A-G46 motherboard

The system freezes randomly without trace in event viewer. Sometimes the freeze will recover. Sometimes only a hard reset will do. No clear usage pattern causing this. It can happen right after reboot or idling. Another issue was there is random buzz
during audio playback

I have done a lot research and experiment. And finally I have a stable system for over a week. Here is a quick summary. Hope this can help others.

• Clean installation of Windows 10 with network unplugged. Initially I did the upgrade from Windows 7 so was not sure if it's because of that. So I did clean installation this time but still got the random freeze.
  
• Install nVidia Driver. I tried several versions and got random freeze with each of them. So I settled with one that I used before 364.72. This is before step 3. After that, I did not go back to upgrade the driver again.
  
• nVidia driver installer will corrupt opencl.dll. I used
  
  SFC and DISM and fix it. I suspect this also causes the random buzz during audio playback but I can't confirm it since I did not play audio at this point
  
• Plug in the network and update. Freeze continues
• Upgrade SSD firmware. Freeze continues
• Upgrade motherboard BIOS. I've checked MSI website many times and it never showed an update. It turns out that you have to install MSI Live Update. It showed available update and I installed it
  
• System fails to start after BIOS update. Had to pin-reset and it rebooted fine. Went into BIOS and configured as I would normally do. Reboot, freeze continues.
• Run memtest86+ overnight. No error. Reboot, freeze continues.
• Went back into BIOS, disabled C6 State in power management (kept C1E enabled). Rebooted, no freeze in a week

I can't say everyone has the same problem. I had to spent several days to troubleshoot and had essentially 3 issues

• nVidia driver corrupts opencl.dll
• BIOS update
• Disable CS State

One thing worth note. I have 2x8 GB Patriot RAM. In BIOS, I've enabled AMP. According the manufacturer spec and CPU-Z, CAS under AMP is 10. However, CPU-Z showed the actual CAS is 9. I did notice this until the system became stable. Since memtest86+
passed overnight, I did not slow the RAM down.

I started with a Radeon video card. It had many crashes. I blamed it on the lack of updated video driver (AMD abandoned the old cards) and switched to nVidia. I did not go back to test this with Radeon card.

 

Please Help.. How to combine AMD & NVIDIA GPUs in windows 10.. ??

Dear Santosh,

I have been asked to pose my query here as my question involves the steps to be taken to enable "Explicit Multi-Adapter" config in Windows 10..

Please Help.. How to combine AMD & NVIDIA GPUs in windows 10.. ??

If anybody can help me to configure a simultaneous combination of both AMD & NVIDIA GPUs, I would be very grateful..

Thanks in Advance..

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.