Windows 10: Windows has a problem with real-time audio & video work - here’s how to check and fix it

submitted by /u/groovepoint
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:)

 

10 just did an update & now audio & video doesn't work

Hi Ron,

Thank you for posting in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

1) Do you get any error message while video?

I suggest you to run the audio and video in built troubleshooter and check if it helps.

• 
  Type Troubleshooting and click
  Troubleshooting under Settings.
  
• 
  Now select Find and Fix Problems.
  
• 
  Select Troubleshoot Audio Playback.
  
• 
  Follow the prompted steps to troubleshoot this issue.
  

Also follow the same steps for Video troubleshooter.

I suggest you to rollback the driver and check the issue.

1) Press Windows Key + X and select Device manager

2) Select Driver and right click on
driver.

3) Select properties and click on Rollback Driver.

Please reply to us with the status of the issue.

Thanks.

 

Video and audio lagging on Windows 10

Hello Dennis,

Thank you for keeping us posted.

I apologize for the late reply and appreciate all your efforts in trying to fix this issue.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

• 
  Which media are you using to play audio or video files?
  
• 
  Are you playing online videos and audio?
  

I would suggest you to try the steps provided in the article given below and check if that helps.

Fix sound problems

Fix sound or audio problems in Windows - Microsoft Support

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Audio Flipping sides problem

Hi,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let help you to fix the issue.

To understand the issue better, provide us more information.

• 
  Is the issue is specific to only export stream videos?
  
• 
  Try playing other videos/audio and let us know the status?
  

I appreciate the steps you have performed. Let’s try simple steps and check if this helps. Follow the below steps provided.

Step 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on
  Next button.
  
• 
  Click on Advanced on the Audio troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Audio troubleshooter.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to set the headset as default and check.

• 
  Right click on the on the sound icon on the Windows taskbar.
  
• 
  Click on Sounds and click on Playback
  tab.
  
• 
  Click on the headset and set it as default by clicking on the
  Set default button.
  
• 
  Now click Apply and OK.
  

Hope this helps. Post us with the status we will be glad to help you.