Windows 10: Windows has rebooted while playing a game. I need help finding out why.

While playing a game my screen suddenly went black and after 10-15 seconds the pc rebooted with a message about updates. I don't think they were the reason, because it has never happened before and there were still updates pending when I went to settings to check. Then I went to Event Viewer to see if I can possibly find the culprit. The only thing that caught my eye is this event:The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f7 0x000034cbde96a9ca, 0x000024cbde96a9ca, 0xffffdb3421695635, 0x00000

:)

 

Windows 10 rebooting during gaming

Hi,



Thank you for posting your query in Microsoft Community Forums. Your interest on Windows 10 is appreciated.

I understand the inconvenience that you are facing. We are glad to help you.



Please share this with us:

• 
  Is the issue occurring with a particular game or with all games?
  
• 
  Is the game compatible with Windows 10?
  
• 
  Are you trying to play online games?
  

I would suggest you to update the graphics card driver and check if it works fine:

Follow the steps:

• 
  Right click on start menu and tap on device manager.
  
• 
  Select display adapters from the list and hit enter.
  
• 
  Right click on the display adapters and select update.
  

Hope it helps. Do contact us for further queries. We will be happy to assist.



Thank you.

 

Xbox Play anywhere games

I uninstalled and re-installed the game. The freezing is still happening.

 

Windows 10 automatically seems to throttle once i start to play a game

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

• Is the issue confined to a particular game?
• Are you playing online game or through a disk?
• Do you receive any error message or code?

First I suggest you to reboot your system and check.

This issue seems to be due to some issues with the graphics card or its drivers on the computer. I would suggest you to try updating the graphics card drivers and check if that resolves the issue. To do this, I would suggest you to refer to the article
given below and try the suggestions given in it and check if that resolves the issue.

Troubleshoot video card problems

(Steps are given for Windows 8.1 but same applies to Windows 10 as well)

Windows help and learning

Hope this information helps and let us know the status of the issue we will be glad to help you.

Thanks.