Windows 10: windows has recovered from an unexpected shutdown - BlueScreen

Discus and support windows has recovered from an unexpected shutdown - BlueScreen in Windows 10 BSOD Crashes and Debugging to solve the problem; I've had several of these unexpected shutdowns on my 10 year old HP running Vista in the past couple of weeks. I'm wondering if there is any way of... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Fred22, Sep 15, 2016.

  1. Fred22 Win User

    windows has recovered from an unexpected shutdown - BlueScreen


    I've had several of these unexpected shutdowns on my 10 year old HP running Vista in the past couple of weeks. I'm wondering if there is any way of telling if this is a software or hardware issue. I know it's time for a new computer, but I really like Vista better than Win 10, which I running on the laptop I'm using right now. One of my main concerns is email continuity. We've had the same Comcast email addresses for years. Some on this forum have suggested Thunderbird, which I'll probably try if I have get a new PC. But for now, I'd like to get this "blue screen of death" issue resolved, if possible. Any troubleshooting ideas would be appreciated.

    :)
     
    Fred22, Sep 15, 2016
    #1
  2. LilBro Win User

    Windows 10 upgrade stuck at checking for updates

    Ain't happening. Win 10 won't download and Win 7 keeps crashing - "Windows recovered from an unexpected shutdown". Real confidence inspiring there, guys. I guess even my computer doesn't want to upgrade to Win 10.
     
    LilBro, Sep 15, 2016
    #2
  3. Recovering from Windows Insider build blue screen

    Hi,

    My surface Pro3 has bluescreened and won;t recover. It was on an older version of Windows 10 windows insider and had not been used for a few weeks. When I started it up it bluescreened.

    What is the best way to recover from this ? Wondering with Windows 10 RTM about to release if I need to go straight to that or not.

    Cheers,

    Anne Wallace
     
    WindowsGal, Sep 15, 2016
    #3
  4. axe0 New Member

    windows has recovered from an unexpected shutdown - BlueScreen

  5. Fred22 Win User
    I downloaded the BSOD files, opened them and my computer was analyzed. I have the DeBug zip file which I saved as an attachment. The other folder (Fred PC) would not attach. I assume all you need is the zip file? Please tell me how to upload them to you. The zip file is now in the "downloads" folder of my laptop. Just let me know what to do next.
     
    Fred22, Sep 17, 2016
    #5
  6. axe0 New Member
    See my previous post, it provides 2 links where the second is a link to a tutorial that describes how to upload a file on this site.
     
  7. Fred22 Win User
    Attachment 102072
    This is the DEbug Zip file.
     
    Fred22, Sep 17, 2016
    #7
  8. Fred22 Win User

    windows has recovered from an unexpected shutdown - BlueScreen

    Attachment 102073 Is this what you need? Or this Attachment 102074 ? I assume you need the latter as the first one is just an image. I thought it would upload the file, not a pic of the file. Hope you have what you need now...let me know.
     
    Fred22, Sep 17, 2016
    #8
  9. axe0 New Member
    Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
    You could check if there are
    • 18 .txt,
    • 1 .nfo,
    • 1 or more .dmp,
    files present, if this is the case then all logs are present *Smile
    If there are a few missing, no problem as we can get them manually if required *Smile
     
  10. Fred22 Win User
    Attachment 102077

    How about this? Anything missing?
     
    Fred22, Sep 17, 2016
    #10
  11. axe0 New Member
    Looking at the size and the name it is the exact same one as previously uploaded.

    As already requested, run the DM Log Collector again and check the content of the zip.



    If after a few attempts there is no improvement, run following code (copy/paste) in an admin command prompt.
    Code: copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q[/quote] It creates/copies some files on your desktop
    • Dumps (.dmp), if any are present
    • hosts.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • genuine.txt
    Zip these files and upload the zip.
     
  12. Fred22 Win User
    I downloaded the app and ran it again. Those are the results. Don't know what else to do.
     
    Fred22, Sep 18, 2016
    #12
  13. Fred22 Win User

    windows has recovered from an unexpected shutdown - BlueScreen

    I uploaded them to my original thread, which is what I thought this was.
     
    Fred22, Sep 18, 2016
    #13
  14. axe0 New Member
    Please don't create another thread for an issue with the DM Log Collector or posting the requested data.

    Follow this post in regards to the code.
     
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windows has recovered from an unexpected shutdown - BlueScreen

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