Windows 10: Windows has updated my computer and now my bluetooth mouse and keyboard do not work.

Windows did an update on my computer and now my bluetooth mouse and keyboard do not work. I deleted them and reinstalled them and windows device manager claims they are connected but my mouse and keyboard are not responding to movement or key entries. Why is microsoft making these problems happen. Stop it.

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

bluetooth keyboard and mouse

i have the mirosoft bluetooth keyboard / mouse and i cant use it untill windows boots up meaning i have to plug up a corded keyboard to get to the bios durins stratup or post

does anyone know about this is there a fix tried searching myself no luck

 

Bluetooth driver goes missing when using with Surface wireless keyboard and mouse

Hi Lawrence,

This issue may have occurred due to connection issue between your computer and with the mouse and keyboard, or a software conflict. Since the driver is updated, we suggest that you check these articles for further troubleshooting steps:

• I have connection/detection issues with my Bluetooth® device.
• Resolve Bluetooth mouse or keyboard failure to function.

Meanwhile, can you also tell us the current driver that you have?

Get back to us so we can assist you further.