Windows 10: Windows Hello and Eikon Finger Print reader?

Discus and support Windows Hello and Eikon Finger Print reader? in Windows 10 Drivers and Hardware to solve the problem; I just built a new computer and transferred my Win10 license and fingerprint reader to it. However, Win Hello says the machine is not viable for... Discussion in 'Windows 10 Drivers and Hardware' started by CalypsoArt, Mar 1, 2018.

  1. Windows Hello and Eikon Finger Print reader?


    I just built a new computer and transferred my Win10 license and fingerprint reader to it. However, Win Hello says the machine is not viable for Windows Hello. I believe I had this same problem on the old machine at first, but I can't remember what I di to fix it.

    I Saw a driver load when I installed the finger print reader but now I can't find it. This all work in my old machine which was also Win 10. I love using the FP reader for my security. Suggestions on how to fix this.?

    :)
     
    CalypsoArt, Mar 1, 2018
    #1

  2. Windows 10 Finger Print Sign-in Problems

    I've done that. I've removed them and reloaded them several times. The finger print scanner is working and Windows 10 appears to be allowing me to register finger prints. However, the Hello Windows sign in screen will not respond when I try to use
    the finger print scanner. The password and PIN sign in options are available, but finger prints are not available on the Hello Windows screen.
     
    GarnettCraig, Mar 1, 2018
    #2
  3. Eikon Mini USB fingerprint reader not working in windows 10

    Hi StealthyNinja473,

    I am not sure if you found a resolution as yet. I had the same issue and was able to resolve it.

    Windows 10 removed the AuthenTec software for the Eikon mini finderprint reader. Windows compatibility checker removed the software automatically, but did it in a very orderly fashion. The AuthenTec Eikon Mini driver still appeared under Biometric devices.

    The way to resolve it is not to use the AuthenTec software as AuthenTec have not released updated software to my knowledge. Instead use Windows Windows Settings to add fingerprints on the Eikon Mini. To do this do the following:

    1. Go to Windows Settings

    2. Select Accounts

    3. Select Sign-in Options

    4. Select Set up under the Fingerprint heading

    5. Select Get Started

    6. Enter your PIN (don't hit enter) or password

    7. Swipe your finger across the reader several times as prompted

    8. Select Add Another Finger if you want to add more fingerprints

    9. Select Close

    10. Close Settings

    11. Do cartwheel and rejoice, your Eikon Mini Fingerprint Reader is working again Windows Hello and Eikon Finger Print reader? :)

    Regards

    Richard
     
    Richard Eccles (TAS), Mar 1, 2018
    #3
  4. Windows Hello and Eikon Finger Print reader?

    Hi CalypsoArt

    Your fingerprint reader should be under the heading Biometric in device manager.

    If not I would head to the manufacture site and get the drivers for your finger print reader and install them. Likely MS misidentified the device.

    Maybe you would see something in device manager if you "Show Hidden Devices"
     
    Caledon Ken, Mar 4, 2018
    #4
  5. Thanks. Found it it under Biometric. Also realized that it had not been inserted completely in the USB port the last time. It's up and running.
     
    CalypsoArt, Mar 5, 2018
    #5
  6. Perfect. So are you able to use Hello?
     
    Caledon Ken, Apr 5, 2018
    #6
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Windows Hello and Eikon Finger Print reader?

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