Windows 10: Windows Hello and/or Fingerprint sign in

I recently purchased a Lenovo laptop with Windows 10, that did an automatic download of Windows 11. I opened the box on Friday and started the setup process. By midday Saturday I had a blue screen that just kept rebooting itself. After researching the problem, I took my computer back to factory settings and started from the beginning. Now I can go through the process of setting up windows hello and/or the fingerprint signin but it asks me for my PIN. When I type in the PIN that I assigned to it, it tells me it's incorrect. I keep going in the vicious circle and cannot get it to reset or

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Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Fingerprint issue

Hi Nikhar,

Thanks for the reply.

Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

Thanks & regards,

Rajesh Pathak

 

Windows hello isn't accepting my fingerprint.

Hi TouhaZohair,

Thank you for your reply.

Apologize for the delay in reply.

Method 1: Update Chipset and Biometric Driver Software from the Manufacturer’s website:

I would suggest you to refer the computer manufacturer’ website, and install the latest chipset and biometric drivers for the device. If you do not find the drivers on website, then you can contact the Manufacturer to get the compatible
drivers.



Method 2: Remove and Add Fingerprint Options

Step 1: Remove Windows Hello

1. Open Settings app, click
   Accounts, and then Sign in options.
   
2. Under Windows Hello section, click
   Remove button
   
3. Then Reboot your PC.
   

Step 2: Add Windows Hello

1. Open Settings app, click Accounts, and then Sign in options.
   
2. Under Windows Hello section, click Add button
   
3. Sign-out and sign-in to the
   Microsoft Account
   

We await your response.



Regards,