Windows 10: Windows Hello cannot find integrated camera

I have a new Lenovo Ideapad Win 11 Home with an integrated camera. Windows Hello shows that it cannot find a camera compatible with Hello Face but the camera works fine. I've tried multiple steps but I can't get it to work

:)

 

windows hello cannot detect camera

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest checking for driver updates for your camera and see if it helps. Follow the steps below:

• Type Device Manager on Start/Cortana.
• Click on Imaging devices.
• Right click Integrated Camera or the name of your camera.
• Select Update Software or Properties >
  Driver Update Driver.

Looking forward to your response.

 

My integrated IR camera is not getting detected by Windows Hello

Hi All,

I have a Lenovo ThinkPad P14s which has an integrated IR camera which is Windows Hello ready. My Windows Hello for Business options such as PIN and Biometrics such as Facial Recognition and Fingerprint was working well for more than a year.

But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face".





Even an external IR camera which was detected earlier and was working even with Windows Hello, stopped getting detected too. I tried mutliple steps to fix this problem but nothing worked so far.

Can someone suggest ways to resolve this Facial Recognition issue?

Thanks!

 

Integrated Camera does not display color

Hi KBrownUNF, thank you for reaching out to us. My name is Jayson, an Independent Advisor for Microsoft Community and a user just like you. I'll be glad to assist you.

I understand that you have issue with your integrated laptop camera in greyscale. Might I suggest that you check this link, it is having a different issue with yours but the procedure to fix is just the same. I suggest you follow the steps listed.

https://answers.microsoft.com/en-us/windows/for...

Also if this is the first time that you are using the webcam, can you check maybe there is a sticker/plastic in front of the camera.

Let me know if this works and I'll be happy to help you to fix this.