Windows 10: Windows Hello cannot open my camera?

Windows Hello cannot open my camera?

:)

 

camera not opening

Hello,

We understand that after a Windows 10 update, your camera stopped working properly. This issue may have occurred due to corrupted drivers. For us to help you with this, kindly answer the questions below:

• Are you getting an error message whenever you try to open photos or start the camera?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you check this
article and perform the troubleshooting steps given to see if there will be any changes on your Windows 10 camera.

Kindly get back to us.

 

Camera is not opening

Hi Hardik,

One of the possible reasons why the camera is not opening after the update is the antivirus software that's blocking it or it could be that the driver is outdated.

To resolve your concern, we suggest that you follow the troubleshooting steps listed on this
link. The link contains troubleshooting steps such as checking the antivirus and the outdated webcam driver.

Kindly update us with the result and let us know if you need further help.

 

Windows Hello Face Setup Could Not Open the Camera

I resolved my problem by updating the drivers for my camera. The steps I took were:

• elect the Start button, typeDevice Manager,
• When the list of results popped up I expanded the Imaging devices option, which showed the camera on my computer.
  
• Right clicked on and selected update Driver.
• Select Search automatically for updated driver software.
  

I restarted my computer. Windows Hello started and accessed the camera. I hope this helps.