Windows 10: Windows hello cannot recognize my other camera after closed the lid of my laptop

I am using Dell Latitude 5550, widows version is 22H2 win 10.My current setting is using dell dock to connect with laptop with the lid closed. I am using external screen and camera. Windows hello can only use my laptop camera even with lid closed and other infrared camera existed.

:)

 

Use external camera for Windows Hello on laptop when lid is closed

I'm confused by your instructions.

As stated, the camera is connected to a dock/hub that I use with the laptop when I need the Logitech camera. Are you suggesting I change that?

In the "Ways to sign in" section, under Facial recognition (Windows Hello), there is no option to click on "Set up" because facial recognition is already set up. I clicked on "Improve recognition" with the laptop lid open and connected to the dock/hub, and went through the process with the laptop camera.

The option in the top box is already set to "Extend these displays".

What is the "Logitech camera window"? Any open window will be on the external display with the laptop lid closed.

I don't see a setting for default camera in the Windows Camera app. When I open it, the camera app uses the Logitech camera.

With the laptop and the Logitech camera still connected to the dock, I did the "Improve recognition" process with the laptop camera and then closed the laptop lid. Windows Hello still tries to use the laptop camera, not the Logitech camera.

 

ADVANCED: Windows Hello - External camera support when laptop is running but the lid is closed

Hi Microsoft Community,

I have a Lenovo 500 FHD USB web camera (supports Windows Hello) that I want to use for my Windows Hello login when my laptop lid is closed.

The web cam is plugged into a USB docking statation with a large external monitor plugged into it also. My issue at the moment is that I want to use my laptop with the lid closed and use the external web camera to log me in using Windows Hello instead. When the laptop lid is closed, Windows does not allow the Windows Hello smiley icon to respond to this login option as Windows knows the internal web camera is unabilable but it can not detect that the external web camera is still available and can be used instead. If I keep the laptop lid open Windows does enable Windows Hello to use the USB camera which works.

My setup is as follows:

1 x Microsoft Surface Book 3 (Windows 10 21)

1 x USB StarTech docking station

1 x Lenovo 27" monitor plugged into dockin station

1 x Lenovo 500 FHD USB web camera pluggined into docking station

Even though the latest 21H1 update has:

Windows 10, version 21H1 has a scoped set of features focused on
improvements customers want now.

·
Windows Hello multicamera support to set the external camera as
the default when both external and internal Windows Hello cameras are present.

Any suggestions on workarounds will help, alternitively it would be great to have this address in a Windows 10 update to detect external web cameras at the Window login screen when the laptop lid is closed?

I am trying to achieve this without having to disable any web cameras as I want to use the external USB web camera for WIndows Hello with the laptop lid open or clsoed and then use the internal web camera built into my Surface Book 3 laptop screen/lid for all my Microsoft Teams video calls. I do not have to use the external camera for video calls due to camera angles and positioning in my home office.

Thank you all in advance.

 

Use external camera for Windows Hello on laptop when lid is closed

Hello!

One possible way could be:



1. Connect your Logitech camera to your laptop.

2. Open the Windows Settings app by pressing the Windows key + I.

3. Click on "Accounts" and then click on "Sign-in options" in the left-hand menu.

4. Scroll down to the "Windows Hello" section and click on "Set up" under "Face recognition" or "Fingerprint".

5. Follow the on-screen instructions to set up Windows Hello using your laptop camera.

6. Once you have set up Windows Hello, close the lid of your laptop.

7. Right-click on the Windows desktop and select "Display settings".

8. Scroll down to the "Multiple displays" section and click on "Extend desktop".

9. Drag the Logitech camera window to the external display.

10. Open the Windows Camera app and select the Logitech camera as the default camera.

11. When you open your laptop lid, Windows Hello will automatically switch to using your laptop camera. When you close your laptop lid, the Logitech camera will become the default camera for the Windows Camera app.

Let me know if this works so I can look for other options if this doesn't work.

Cristiana