Windows 10: Windows Hello can't open camera

Discus and support Windows Hello can't open camera in Windows 10 Software and Apps to solve the problem; After the most recent update a few days ago, Windows Hello no longer works. The webcam itself works I can see the preview, and I have verified that the... Discussion in 'Windows 10 Software and Apps' started by PdK-NYC, Jan 10, 2025.

  1. PDK-NYC
    PdK-NYC Win User

    Windows Hello can't open camera


    After the most recent update a few days ago, Windows Hello no longer works. The webcam itself works I can see the preview, and I have verified that the settings and permissions are correct. However, Windows Hello is no longer a sign-in choice and when I go to "improve recognition" I get the message: "Windows can't open the camera." The "get help" link doesn't work and the suggestion on Microsoft's own website to reinstall the Get Help app from the Microsoft store is nonsense--there's no such app on the store first result was an app that would help me create invoices!.I searched in com

    :)
     
    PdK-NYC, Jan 10, 2025
    #1
  2. XYLEE DEL
    Xylee Del Win User

    camera not opening

    Hello,

    We understand that after a Windows 10 update, your camera stopped working properly. This issue may have occurred due to corrupted drivers. For us to help you with this, kindly answer the questions below:

    • Are you getting an error message whenever you try to open photos or start the camera?
    • What is the current build and version number of your Windows 10? To check, press the Windows key, type
      winver, and press the Enter key.
    • What troubleshooting steps have you done so far?

    Meanwhile, we suggest that you check this
    article     and perform the troubleshooting steps given to see if there will be any changes on your Windows 10 camera.

    Kindly get back to us.
     
    Xylee Del, Jan 10, 2025
    #2
  3. EILEEN GAL
    Eileen Gal Win User
    Camera is not opening

    Hi Hardik,

    One of the possible reasons why the camera is not opening after the update is the antivirus software that's blocking it or it could be that the driver is outdated.

    To resolve your concern, we suggest that you follow the troubleshooting steps listed on this
    link. The link contains troubleshooting steps such as checking the antivirus and the outdated webcam driver.

    Kindly update us with the result and let us know if you need further help.
     
    Eileen Gal, Jan 10, 2025
    #3
  4. LORI-12
    Lori-12 Win User

    Windows Hello can't open camera

    Windows Hello Face Setup Could Not Open the Camera

    I resolved my problem by updating the drivers for my camera. The steps I took were:

    • elect the Start button, typeDevice Manager,
    • When the list of results popped up I expanded the Imaging devices option, which showed the camera on my computer.
    • Right clicked on and selected update Driver.
    • Select Search automatically for updated driver software.

    I restarted my computer. Windows Hello started and accessed the camera. I hope this helps.
     
    Lori-12, Jan 10, 2025
    #4
Thema:

Windows Hello can't open camera

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