Windows 10: Windows hello can't recognize camera

Windows hello cannot recognize my camera so I cannot use face recognition login. I tried to connect USB camera with the same result. What’s your suggestions?

:)

 

Windows Hello camera stuck on turning on the camera

Hi Steven,

Please answer this question to assist you better.

Are you able to use camera?

Follow the link below and follow the troubleshooting steps suggested and check if that helps.

Windows can't find or start the camera

Do let us know the status. Thank you.

 

Windows Hello Can't Turn the Camera On

This has started in the last couple of weeks. I can sign in with a password or a PIN but I now get an error message that "Windows Hello couldn't turn on the camera."

• The camera is working for other purposes -- just not for Windows Hello.
• I tried updating the drivers but all indications are I've got the right ones.
• I tried re-setting up Windows Hello but it just won't access the camera.
• I checked Windows Update -- I am up to date.

What do I do next?

 

Windows Hello camera stuck on turning on the camera

Hi Steven,

Please answer this question to assist you better.

Are you able to log into desktop?

I suggest you to refer the steps suggested by
Nyima Yonten and check if that helps. Thank you.