Windows 10: Windows Hello - face and fingerprint not available

Hello,I have not updated my laptop and camera still works fine but getting the issue below, I have checked if any outstanding updates required and they are none

:)

 

Windows Hello Face/Fingerprint

The Windows Hello Face/Fingerprint feature was working on my HP Envy and now it is not working and it says that my laptop camera/fingerprint scanner is not compatible, when it was working less than 12 hours ago. When I look into how to reconnect or find
Window Hello Fingerprint/Face biometrics the only help I get is to the Windows 10 sign-in options.
I need to know how and were to find the Windows Hello Face/fingerprint biometrics management settings that is not in the sign-in options, but is how to re-download it or check it's compatibility status with my laptop.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Regarding face and fingerprint sign in

Hi Ammit. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

How to set up Hello Face and Fingerprint:

https://www.cnet.com/tech/computing/windows-hel...

https://pureinfotech.com/setup-windows-hello-fi...

Try these fixes for Hello Face and Fingerprint:

https://helpdeskgeek.com/windows-10/how-to-fix-...

https://thegeekpage.com/how-to-fix-face-and-fin...

https://windows101tricks.com/windows-hello-not-...



https://tencomputer.com/windows-hello-not-worki...

https://thegeekpage.com/how-to-fix-face-and-fin...

https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

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