Windows 10: Windows Hello Face Camera

Discus and support Windows Hello Face Camera in Windows Hello & Lockscreen to solve the problem; I just got a new MSI Prestige 14 that supports windows hello (fingerprint and IR Camera). I wasn't able to setup the camera but I could setup... Discussion in 'Windows Hello & Lockscreen' started by BrianDWi, Nov 12, 2019.

  1. BrianDWi Win User

    Windows Hello Face Camera


    I just got a new MSI Prestige 14 that supports windows hello (fingerprint and IR Camera). I wasn't able to setup the camera but I could setup fingerprint. When I initially setup windows (initial bootup on a new device) the computer prompted me to setup camera (face). It launched the configuration but the picture was very grainy, kinda like static or some may call it pixelated. That failed so I did fingerprint


    After I setup windows I launched the camera app and the camera clarity is perfect. I go back into windows hello setup and its grainy again.


    I checked device manager and all drivers are current. The IR camera is listed as MS driver 10.0.18362.1.


    I even when into Apps (in settings) and Optional Features and Windows Hello Face was there. I uninstalled and reinstalled and that still didn't fix it. I am running win10 build 1909 so I don't know what else to do. The IR camera flashes when trying to register windows hello facial biometric, but I'm assuming the picture is so grainy that it wont start the registration.


    Its not low light because the camera app works fine in the same lighting. I even turned on dewalt tool light to make sure there was enough illumination and still the same problem


    I'm at a loss...googled out the wazoo and couldn't find an answer. All issues I saw were related to surface notebooks, but related to drivers missing or windows hello not launching or being recognized. For me, windows hello is recognized


    PLEASE HELP

    :)
     
    BrianDWi, Nov 12, 2019
    #1
  2. Edwin Win User

    windows hello face problem...

    List of Windows Hello supported Dell Laptops:


    Windows Hello Face Camera [​IMG]
     
    Edwin, Nov 12, 2019
    #2
  3. windows hello face problem...

    i have a webcam intergrated on my machine
    biometrics service running...

    windows hello face gives me this message:
    you do not have a camera on this device to use for windows hello face

    any ideas?
     
    Steven Campoli, Nov 12, 2019
    #3
  4. Windows Hello Face Camera

    Windows Hello Face Recognition Set up

    Hi,

    Please provide us below details to assist you better,

    • How exactly you are trying to setup Windows Hello Face Recognition?
    • What is the error you are getting, while trying to setup Windows Hello Face Recognition?

    A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
    Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

    I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.


      • Open up "Settings" and click on "Accounts," then "Sign-in options."

      • You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.

      • You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."

      • The next screen will give you a little background on what Windows Hello is. Click on "Get started".

      • The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.

      • Once you're set up you have an option that allows you to improve recognition.

      • Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
        left and right for verification.

    For more information, refer to the below link:

    Biometric Facial Recognition – Windows Hello - Microsoft

    Hope this information helps. Get back to us if you have any more queries on windows.

    Thank you.
     
    Krishna Priya V, Nov 12, 2019
    #4
Thema:

Windows Hello Face Camera

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