Windows 10: Windows Hello face recognition only works in strong light

I use the Lenovo Ideapad 5 Pro 16ARH7 laptop. Previously, Windows Hello was working fine, even in low-light conditions. Every time I used Windows Hello, there was a red light flashing to the left of the camera, and the indicator light white and on the right side of the camera did not illuminate. However, now when I turn on the laptop, the red light to the left only flashes once and is weaker than usual, and the indicator light for the camera activity is on. Windows Hello only recognizes my face when I shine a strong light like my desk light directly onto my face. I have tried checking and

:)

 

Improve Windows Hello Face Recognition in Windows 10


Thnx. I did try turning off the "Automatically dismiss the lock screen if we recognize your face" button. (That wording is a little different then your screen is showing.) When I restarted my computer, the face recognition mode came up with a dismiss comment, red lights flashing and it just sat there. Eventually it said welcome, but then the screen went black...for about 10 minutes. I thought I was dead in the water. So kinda chicken to try it again. And chicken to attempt step 2....way out of my league. Maybe under face recognition, above the turn on/off auto face button, I should select "remove," and it would defaut to my pin? Seems odd that something that should be so simple isn't.

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?