Windows 10: Windows Hello Face setup stuck on-screen "Make sure your face is centered in the frame"

I had already set up the windows hello face log in before but it stopped working so I recently removed it and tried to set it up again. When I tried this, the screen kept getting being stuck on "Make sure your face is centered in the frame". There was no option other than the "Cancel" button. I read some other forums and made sure my system was up to date, reinstalled the camera on the device manager, restarted my laptop a couple of times. I really don't know what to do at this point. Please help!



My laptop is a Dell XPS-15 9575

Running on a Windows 10, Version 1909 OS build 18363

:)

 

Windows 10 OS - face recognition setup doesn't work

I am trying to setup face recognition in my laptop but it doesn't work at all. There are no options to recognize face or it doesn't proceed to next screen.

Steps Followed:

1. Opened Sign-in option screen

2. Clicked Face Recognition Setup

3. Windows Hello Setup screen opened

4. It asks "Make sure your face is centered in the frame"

5. It doesn't proceed next and there is no option other than "Cancel" button.

Please help.

Moved From:

• Windows
  
• /
• Windows 10
  
• /
• Security & privacy
  

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

Windows-Sicherheit: Microsoft Defender Antivirus und mehr | Microsoft

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

windows hello face problem...

List of Windows Hello supported Dell Laptops: