Windows 10: Windows Hello Face Software device cannot start -- registry issue

This stopped working a few weeks ago -- I believe it happened after a windows update.. When the computer (an HP Spectre 360 notebook) boots up, I get the message "Sorry, something went wrong. Please sign in with your PIN


When I check the device manager for the Hello Face Software device, there is a message that "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


Any advice on how to make this work again.

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Face Software Device is missing

Device: Surface Pro 6

Specs: i5, 8GB, 128GB

OS: Windows 10 Home

Version: 1809

Build: 17763.475

Windows Hello face recognition stopped working a few days ago. This might be related to an update from Windows Update. Besides that I have no idea what could have caused the issue.

I re-ran Win Update and restarted the device multiple times.

Then I checked the Device Manager. There was a strange entry. A problem with "Biometric devices". I think it had an exclamation mark on it. I uninstalled the Windows Hello Face Software Device. I expected it
to reinstall once I reboot the system and search for hardware changes using the Device Manager. But the entry "Biometric devices" and "Windows Hello Face Software Device" did not reappear.

I tried running the "SurfaceDiagnosticToolkit_SA", installing "SurfacePro6_Win10_17763_1900807_2", turn all cameras off and then on again in the UEFI and tried this:

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1. Open Device manager by typing

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device manager

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in the Cortana/Search field lower left hand corner

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2. Expand System Devices and find the Microsoft IR Camera Front and uninstall byright clicking/pressing and holding (but don't delete the driver when prompted).Then do the same for Surface Camera Windows Hello

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3. restart your Surface twice.

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If this fails to resolve the issue,

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1. Open device manager as above2. Expand System Devices again3. Find the  MICROSOFT IR CAMERA FRONT -4. right click/press and hold and then select  Update Driver5. Select Browse my computer for driver software6. Let me pick from a list of device drivers on my computer7. Microsoft IR camera front and then click or tap NEXT to install the driver8. restart Surface twice.

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Then, go through the process again but select SURFACE CAMERA WINDOWS HELLO andgo through the same steps as above and when you browse your computer, useSurface Camera Windows Hello.  Install as above and restart twice again.
But I can't find the "SURFACE CAMERA WINDOWS HELLO" either.

I'm pretty pissed. Please help.

Sincerely,

Stefan

 

Face recognition using Hello

Hi,

This issue is being investigated at the moment. Meanwhile, we suggest following the steps below to see if it helps to resolve the issue:

• Run the Hardware and Devices troubleshooter:

• Click Start and type Troubleshooting and press
  Enter.
• Click on View all in the top left corner.
• This will display the list of troubleshooters which are built-in the computer. You can click on the
  Hardware and Devices from the list and you can run the troubleshooter.

Let us know the results.