Windows 10: Windows Hello Face Software Driver Fails

since the update of window11, windows hello failed in my PCSystem - Provider [ Name] Microsoft-Windows-Kernel-PnP [ Guid] {9c205a39-1250-487d-abd7-e831c6290539} EventID 411 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x4000000000000000 - TimeCreated [ SystemTime] 2023-11-25T23:14:58.6855363Z EventRecordID 657 Correlation - Execution [ ProcessID] 4 [ ThreadID] 11640 Channel Microsoft-Windows-Kernel-PnP/Configuration Computer Jackson - Security [ UserID] S-1-5-18 - EventData De

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windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Elecom Windows Hello Face Camera

1. Run a Windows Update to check for any drivers from Microsoft. If any are available, install them, then proceed to Step 3
   
2. Check the Elecom site directly for driver downloads. If there is a driver available, install it. If not, proceed to Step 3
   
3. Reboot your PC with the webcam connected
   

If the webcam still isn't detected on as a Windows Hello camera, try the above steps on a different PC to make sure the webcam itself works. I had a similar problem with the Mouse CM02-A on my work laptop today. Works just fine on 1 of my personal desktops. Strangely enough, the Logitech BRIO works just fine on the same work laptop the Mouse failed on.

My guess is the work laptop's group policy blocked the Mouse's driver or something like that.

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.