Windows 10: Windows Hello Face Software Driver Fails

Hi,

Attempting to install new webcam that's supposed to be able to work with Win Hello.

Edition Windows 10 Enterprise
Version 20H2
Installed on ‎8/‎17/‎2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0



The camera otherwise works, just not with Win Hello. It's supposed to be plug-n-play.
In Device mgr., has the Biometric devices with Windows Hello Face Software Device says working properly
Had a PIN set for ages and read in other posts to completely disable the PIN and start over with Win Hello. Tried that, but without facial recognition fully functional, my only choice available is the PIN again, so did that.
Event ID error below:


Log Name: Microsoft-Windows-Kernel-PnP/Configuration

Source: Microsoft-Windows-Kernel-PnP

Date: 12/25/2020 3:29:55 PM

Event ID: 411

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: XPS

Description:

Device ROOT\WindowsHelloFaceSoftwareDriver\0000 had a problem starting.




Driver Name: oem131.inf

Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}

Service: WUDFRd

Lower Filters:

Upper Filters:

Problem: 0x15

Problem Status: 0xC00000BB





thx!

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

Windows-Sicherheit: Microsoft Defender Antivirus und mehr | Microsoft

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

Windows Hello Face Software Device is missing

Device: Surface Pro 6

Specs: i5, 8GB, 128GB

OS: Windows 10 Home

Version: 1809

Build: 17763.475

Windows Hello face recognition stopped working a few days ago. This might be related to an update from Windows Update. Besides that I have no idea what could have caused the issue.

I re-ran Win Update and restarted the device multiple times.

Then I checked the Device Manager. There was a strange entry. A problem with "Biometric devices". I think it had an exclamation mark on it. I uninstalled the Windows Hello Face Software Device. I expected it
to reinstall once I reboot the system and search for hardware changes using the Device Manager. But the entry "Biometric devices" and "Windows Hello Face Software Device" did not reappear.

I tried running the "SurfaceDiagnosticToolkit_SA", installing "SurfacePro6_Win10_17763_1900807_2", turn all cameras off and then on again in the UEFI and tried this:

Code:

1. Open Device manager by typing

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device manager

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in the Cortana/Search field lower left hand corner

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2. Expand System Devices and find the Microsoft IR Camera Front and uninstall byright clicking/pressing and holding (but don't delete the driver when prompted).Then do the same for Surface Camera Windows Hello

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3. restart your Surface twice.

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If this fails to resolve the issue,

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1. Open device manager as above2. Expand System Devices again3. Find the  MICROSOFT IR CAMERA FRONT -4. right click/press and hold and then select  Update Driver5. Select Browse my computer for driver software6. Let me pick from a list of device drivers on my computer7. Microsoft IR camera front and then click or tap NEXT to install the driver8. restart Surface twice.

Code:

Then, go through the process again but select SURFACE CAMERA WINDOWS HELLO andgo through the same steps as above and when you browse your computer, useSurface Camera Windows Hello.  Install as above and restart twice again.
But I can't find the "SURFACE CAMERA WINDOWS HELLO" either.

I'm pretty pissed. Please help.

Sincerely,

Stefan