Windows 10: Windows Hello Facial not working after updating to windows 11

I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. It has an IR camera. When I was on Windows 10, it worked perfectly fine.Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". Already tried cleaning the TPM and the drivers seem to be installed, unless those are not the right ones.I don't know what else to do.

:)

 

Windows Hello facial ID won’t work

Hi,

There are a few reasons why this Windows Hello facial recognition fails, such as outdated driver, compatibility or OS update. We'd like to know if you made any changes on your device prior to the issue, such as installing update or change settings?

As an initial troubleshooting, we suggest you to reset Facial Recognition by following these steps:

• Press Windows key + I to open Settings.
• Click Accounts and select Sign-In options.
• Locate Facial Recognition options and click Remove under them.
• Click Get Started and follow the on-screen instructions to reset Facial Recognition.
• Restart your computer.

If issue persist, update your drivers by following the steps on this link. You can also check your device
manufacturer for latest release of drivers.

Keep us updated with the results.

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.

 

Windows Hello Facial Login

Hi Matthew,

Windows Hello requires an Intel RealSense camera for facial recognition to work.

For options and recommendations of which devices or models are compatible with Window Hello facial recognition, we suggest contacting the device manufacturer since they have more information about devices that use an Intel RealSense camera.

Let us know if you need anything else.