Windows 10: Windows Hello, facial recognition issue

I have an issue related to the Windows Hello signing in. It says "Couldn't access the camera". I tried removing and reinstalling this feature but the pop-up keeps coming up.

I use Lenovo IdeaPad 500 with Windows 10 installed. I know for sure that my camera, drivers, and Windows version are the latest. Also, the diagnostics didn’t find any problems with the system.

I hope for your help

:)

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.

 

facial recognition

Hi Dawn,





Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

• 
  On the
  Start
  button, go to
  Settings > Accounts > Sign-in options.
  
• 
  Under
  Windows Hello, choose
  camera setup option.
  
• 
  Select
  Remove
  to delete or remove the previous facial recognition setup.
  
• 
  To setup a new facial recognition setup, go to
  Set Up > Get Started.
  
• 
  Follow the instructions to scan your face and click
  Finish.
  

Let us know how it goes.



Regards.