Windows 10: Windows Hello facial recognition not accessing the IR camera

Reccently windows hello has stopped activating the IR camera when setting up facial recognition and when signing in. The normal camera activates green light but the IR camera does not blinking red light. This has happened before and what I did to fix it was uninstalling the Facial Recognition under optional features and reinstalling it. This worked for a time but now I am experiencing the same issue and that fix does not work. This makes it so Windows Hello Face does not work in low light conditions and it is quite annoying. In device manager the Facial Recognition Windows Hello Sof

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Windows 10 Hello facial recognition feature

Sounds like a driver issue with the camera: MS requires special IR (infrared) capabilities from cameras for Windows Hello facial recognition to work. You should visit the HP support pages, and make sure you've got the right driver installed for facial recognition.
HTH,
--Ed--

 

Windows Hello facial recognition hardware

Correct. Facial recognition requires an IR camera.

See this post for more details.

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Windows 10 Hello facial recognition feature

I must have the correct driver,because the feature worked fin before I did the "Recovery procedure".