Windows 10: Windows Hello Facial recognition setup Windows 11

I have windows 11 Dell laptop that is brand new, it has all the recent updates, but the option for facial recognition is not available. I tried to troubleshoot, and I reset camera settings, but there is no option to set it up to begin with.

:)

 

facial recognition

Hi Dawn,





Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

• 
  On the
  Start
  button, go to
  Settings > Accounts > Sign-in options.
  
• 
  Under
  Windows Hello, choose
  camera setup option.
  
• 
  Select
  Remove
  to delete or remove the previous facial recognition setup.
  
• 
  To setup a new facial recognition setup, go to
  Set Up > Get Started.
  
• 
  Follow the instructions to scan your face and click
  Finish.
  

Let us know how it goes.



Regards.

 

Windows Hello facial recognition setup problems - not saving

I have had a Surface Pro i7 for the past few months which has worked just fine. However, since installing the latest build (1709, 16299.19) Windows Hello hasn't worked correctly.

Initially, I got the error code 0x80070032 when trying to sign in with facial recognition or PIN. A quick search online suggested removing both facial recognition and PIN then going through the setup process again.

They both removed without a problem, however here's where I hit problems:

If I try to set up facial recognition, the process fails (with no warning message) once both facial recognition and PIN have been setup. Neither save, both act as if I haven't gone through the setup process.

If I set up a PIN before trying to set up facial recognition, the process for setting up facial recognition hangs once I enter my PIN - the camera never turns on.

I have tried deleting the folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ngc but this only allows the PIN to be saved correctly, not the facial recognition process. I have tried troubleshooting device and hardware, uninstalling the
IR camera and other devices for Windows Hello etc, but nothing has worked.

Is there a way of deleting all cached facial recognition data to act as a factory reset, in the same way that deleting the above folder acts as a PIN reset?

(I should mention - I cannot setup a new account on this machine as it is a work account, but I do have admin rights).

Many thanks

 

Facial Recognition (Windows Hello)

Hello,

See if this fix helps you:

Fix: Facial recognition not working in Windows 11

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.