Windows 10: Windows Hello Facial Stopped Working

I have Windows 11 Home v23H2 OS build 22631.4037 on a Surface Pro 8. Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024:2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems KB50415852024-08 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 KB5042099I have tried to use the "Improve recognition" feature several times.I Get to the first window "Welcome to Windows Hello" and see both buttons at the bottom "Get started" and "Cancel". I click "Get started" then input my pin and

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Windows hello facial recognition has stopped working,biometrics missing.

Window Hello facial recognition has stopped working .I have tried all the advice I can find on the web to fix it ,but have managed to remove the biometrics from the device manager list. I've searched for a replacement download but couldn't find anything.
I'm using a Surface Pro 4. Any Suggestions?

 

Windows Hello facial ID won’t work

Hi,

There are a few reasons why this Windows Hello facial recognition fails, such as outdated driver, compatibility or OS update. We'd like to know if you made any changes on your device prior to the issue, such as installing update or change settings?

As an initial troubleshooting, we suggest you to reset Facial Recognition by following these steps:

• Press Windows key + I to open Settings.
• Click Accounts and select Sign-In options.
• Locate Facial Recognition options and click Remove under them.
• Click Get Started and follow the on-screen instructions to reset Facial Recognition.
• Restart your computer.

If issue persist, update your drivers by following the steps on this link. You can also check your device
manufacturer for latest release of drivers.

Keep us updated with the results.

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.