Windows 10: Windows Hello (Facial)

Hi,


I have the Lenovo ThinkPad Yoga 370, and it has the Windows Hello Fingerprint reader preinstalled. It says it can't find a camera but this also happened with last years 1803 update where it would disable Windows Hello.


To fix the 1803 bug I had to get a driver off download.com (CNET) but they don't have the driver I need.


Does anyone have a driver and if they do can they put it on a shared location?





Regards,


Jaydan H.

:)

 

Windows Hello facial ID won’t work

Hi,

There are a few reasons why this Windows Hello facial recognition fails, such as outdated driver, compatibility or OS update. We'd like to know if you made any changes on your device prior to the issue, such as installing update or change settings?

As an initial troubleshooting, we suggest you to reset Facial Recognition by following these steps:

• Press Windows key + I to open Settings.
• Click Accounts and select Sign-In options.
• Locate Facial Recognition options and click Remove under them.
• Click Get Started and follow the on-screen instructions to reset Facial Recognition.
• Restart your computer.

If issue persist, update your drivers by following the steps on this link. You can also check your device
manufacturer for latest release of drivers.

Keep us updated with the results.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.