Windows 10: Windows Hello Fingerprint and Camera Stopped working after I upgraded from Windows 10 to Win11

Discus and support Windows Hello Fingerprint and Camera Stopped working after I upgraded from Windows 10 to Win11 in Windows 10 Gaming to solve the problem; Hello, After I upgrade my HP Laptop from Win 10 to Win11, my fingerprint method of login has stopped working . Now I get the error message as attached.... Discussion in 'Windows 10 Gaming' started by Prachi Sinha, May 15, 2023.

  1. PRACHI SINHA
    Prachi Sinha Win User

    Windows Hello Fingerprint and Camera Stopped working after I upgraded from Windows 10 to Win11


    Hello, After I upgrade my HP Laptop from Win 10 to Win11, my fingerprint method of login has stopped working . Now I get the error message as attached. Thanks in advance

    :)
     
    Prachi Sinha, May 15, 2023
    #1
  2. FAZIO437
    Fazio437 Win User

    We couldn't find a fingerprint scanner/camera Windows Hello

    Hello,
    I'm experiencing some issues while trying to enable the Windows Hello login via camera and fingerprint.
    Basically I have this Windows 10 21H2 joined to a domain, and using administrative creds I've enabled the registry keys to enable Windows Hello and PIN login.


    Windows Hello Fingerprint and Camera Stopped working after I upgraded from Windows 10 to Win11 366041d1651836133t-we-couldnt-find-fingerprint-scanner-camera-windows-hello-hello.png


    Unfortunately I'm not able to use the Hello camera or fingerprint despite the device is Windows Hello compatible (HP Elitebook G8).
    I've tried all the suggestion reported on the tutorials but still no luck, I have the error:

    We couldn't find a fingerprint scanner compatible with windows hello fingerprint

    On both camera and fingerprint. Both devices are recognized properly via devmgmt.
    Do you have any suggestion?

    Thank you!
     
    Fazio437, May 15, 2023
    #2
  3. MILDREDMORALES2
    MildredMorales2 Win User
    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, May 15, 2023
    #3
  4. MILDREDMORALES2
    MildredMorales2 Win User

    Windows Hello Fingerprint and Camera Stopped working after I upgraded from Windows 10 to Win11

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, May 15, 2023
    #4
Thema:

Windows Hello Fingerprint and Camera Stopped working after I upgraded from Windows 10 to Win11

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