Windows 10: Windows Hello fingerprint falls back to "PIN required" too fast

Often, the fingerprint reader does not recognize my fingerprint on the first attempt.

However, after just about 3 attempts, Windows Hello falls back to "Your PIN is required for signing in".


This prevents fixing the problem by adjusting the finger on the reader or using another registered finger.


Is there any way to customize the number of allowed attempts before falling back to the PIN/password?

:)

 

Windows Hello - PIN and Fingerprint not working anymore

First, this is similar with
this question, but that thread is locked with no solution.

After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

- noticed that PIN is not set up anymore

- tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

- reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

- deleted Ngc folder, recreated, managed to set up PIN individually

- when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

To answer obvious questions:

- windows updates done. no change

- new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.

 

Windows Hello fingerprint and PIN setup crashes

Hi I have the same laptop model and problem as the original poster.

Initially I had fingerprint sign in working great. One day while in tablet mode I changed sign in method to PIN. Next time I tried to do fingerprint sign in I kept getting a "sorry, PIN is required" message.

I tried removing my fingerprint from windows hello settings and tried to set it back up again, but at this point I have the same issue as OP. That is if my PIN is set and I try to add a fingerprint then after entering my PIN the setup doesn't proceed.

If I remove my PIN and try fingerprint setup it appears to work, goes through all the steps but after recording a fingerprint and setting the PIN, it appears none of the changes are saved in settings.

I have tried reinstalling the drivers for the fingerprint scanner.

I have tried resetting scanner data from the BIOS.

I have tried manually setting group policy permissions on biometric login to enable.

I have tried creating a new profile.

I have tried running System File Checker to repair corrupted files.

The issues persists... any help greatly appreciated!

 

Unable to Set Up Pin or Windows Hello Fingerprint

Hi! Thank you for the quick and comprehensive response. Unfortunately, I tried every suggestion you provided, and none of them worked. I believe that there are no issues with the hardware or drivers for the fingerprint sensor, and that all the issues are
coming from Windows refusing to accept that I have actually created a PIN. I went down the list, did everything, even did the Repair Install, which didn't work, then tried deleting the Ngc folder and restarting, which didn't help either. It still only says
"Add" under the options for PIN, and when I go to setup fingerprint sensor, everything works fine up until it tells me that I need to create a PIN to use Hello. I already have created a PIN, and I sign into my computer using it just fine, but it appears that
the settings application does not see that. Any other suggestions?