Windows 10: Windows Hello fingerprint multiple issues on my account

Hi there, I'm running Windows 11 on a Lenovo laptop. Recently, my fingerprint access option disappeared from the login menu. I checked in the account -> login options and tried to add another fingerprint, but I got the message "Fingerprint too similar...". I tried to hit the "Remove" button, which apparently is enabled, i.e. it's black, not grey, but nothing happens. I followed all the procedures suggested by Greg Carmack in another post, but even when I managed to delete the .dat file in the winbiodatabase folder, and restarted the computer, when I enable again the windows biometric servic

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Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Fingerprint issue

Hi Nikhar,

Thanks for the reply.

Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

Thanks & regards,

Rajesh Pathak

 

We couldn't find a fingerprint scanner/camera Windows Hello

Hello,
I'm experiencing some issues while trying to enable the Windows Hello login via camera and fingerprint.
Basically I have this Windows 10 21H2 joined to a domain, and using administrative creds I've enabled the registry keys to enable Windows Hello and PIN login.





Unfortunately I'm not able to use the Hello camera or fingerprint despite the device is Windows Hello compatible (HP Elitebook G8).
I've tried all the suggestion reported on the tutorials but still no luck, I have the error:

We couldn't find a fingerprint scanner compatible with windows hello fingerprint

On both camera and fingerprint. Both devices are recognized properly via devmgmt.
Do you have any suggestion?

Thank you!