Windows 10: windows hello/fingerprint not allowing setup

win10 enterprise - new machine that i'm setting up - xps 9560.

so - if i try to set up a fingerprint, i just get a flash screen of something opening/closing - too fast to screen-capture or see.

yes, i have the synaptics drivers and they appear to be working by device manager. also, biometrics is enabled in the group policy.

or - does fingerprint login require the use of connecting the user's account to an email? if so - is there any alternatives to windows hello?

:)

 

Windows Hello Fingerprint Setup not working

I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows Hello fingerprint and PIN setup crashes

Hi,

It's odd for your fingerprint not to work after your computer wakes up from sleep mode. The power management settings could have something to do with it. Let's isolate your concern by modifying the power management through Device Manager. Simply follow the
steps below:

• Right-click on the Windows icon on your computer, then select
  Device Manager.
• locate your fingerprint reader, it should be in Biometric Devices section.
• Right click the fingerprint reader, then choose Properties.
• Navigate to Power Management tab, then uncheck Allow the computer to turn off this device to save power.
• Click OK.

We also suggest disabling and enabling the Credential Manager service. Here are the steps on how to do so:

• Press the Windows key + R on your keyboard, then type in services.msc.
• Look for Credential Manager service, then double click on it.
• Under General tab, Select Stop.
• Once you've stopped the service, click on Start to restart the service.
• Click Apply and OK to save the changes.

If you think this was useful, feel free to "mark it as an answer" to help those who are facing the same problem.