Windows 10: Windows hello fingerprint not working anymore

i have had my laptop since july 2018 and the fingerprint scanner worked fine. About a week ago i factory reset it and suddenly it stopped working to log me in. I went into log in settings and it said that my computer doesnt support windows hello. But i know it does because it worked before.

:)

 

Windows Hello disappeared - Fingerprint not working anymore

Hi everyone,

I have a Elitebook 840 G2 with Windows 10 running on it. Since I use Win10, I was always logging in with Windows Hello and the built in fingerprint reader.

Today, I made a restart of Windows and some updates were installed. When I wanted to log in again, there was no login possible anymore with the fingerprint. Instead, I had to use the PIN. A short glimpse in the Settings revealed that there was no Windows
Hello option anymore!

Although there are two drivers, a Synaptics Driver and a Validity Fingerprint Sensor Driver in my program list, the whole fingerprint reader does not work anymore. Does anyone have an idea where to get a new, correct Windows 10 driver or to troubleshoot
to get Windows Hello back? In my opinion, it is all about convenience of logging in

Thank you for your response,

Marco

 

Windows Hello - PIN and Fingerprint not working anymore

First, this is similar with
this question, but that thread is locked with no solution.

After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

- noticed that PIN is not set up anymore

- tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

- reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

- deleted Ngc folder, recreated, managed to set up PIN individually

- when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

To answer obvious questions:

- windows updates done. no change

- new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.