Windows 10: Windows Hello (Fingerprint) not working | Drivers up-to-date

Discus and support Windows Hello (Fingerprint) not working | Drivers up-to-date in User Accounts and Family Safety to solve the problem; I have a bit of a predicament. I bought a brand new Matebook X Pro (from China). It was preinstalled with a Chinese version of Windows 10 wiped it... Discussion in 'User Accounts and Family Safety' started by techmatlock, Jun 16, 2018.

  1. Windows Hello (Fingerprint) not working | Drivers up-to-date


    I have a bit of a predicament.

    I bought a brand new Matebook X Pro (from China). It was preinstalled with a Chinese version of Windows 10 wiped it completely clean and installed a Windows 10 English copy.

    Installed all drivers (and confirmed up-to-date) from Huawei's support page here:
    https://consumer.huawei.com/en/suppo...atebook-x-pro/

    No matter what I do, I can't get Windows Hello; or better yet, fingerprint sign-in working. I have a screenshot of what Windows Hello does during the fingerprint setup. (It just stays stuck).

    https://imgur.com/a/jI7dPqs

    I've also tried editing the Local Group Policy Editor by the following steps (added screenshot):
    Computer Configuration > Administrate Templates > Windows Components > Biometrics > Enable 'Allow the use of biometrics' / 'Allow users to log on using biometrics'

    https://imgur.com/a/CG7H1GE

    All the steps I tried unfortunately did not solve the problem which is why I'm asking you guys for help. Any input is greatly appreciated.

    :)
     
    techmatlock, Jun 16, 2018
    #1

  2. Windows Hello Fingerprint Setup not working

    Hi,

    As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

    Please follow the below steps.


    • Delete the fingerprints you already registered.

    • Press Windows Key + R Key.

    • Then type “devmgmt.msc” and press
      Enter.

    • Uninstall the current driver
      the current diver under "Biometric devices".

    • You maybe have to click the "discover new hardware" symbol in the device manager.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jun 17, 2018
    #2
  3. Windows Hello Fingerprint Setup not working

    I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.
     
    ZahidHussain_210, Jun 17, 2018
    #3
  4. Windows Hello (Fingerprint) not working | Drivers up-to-date

    Fingerprint reader doesn't work when configuring Windows Hello after Windows 10 upgrade

    Hi,

    Thank you for your interest in Windows 10.

    I suggest you to follow the methods below and check if it fixes the issue.

    Method 1: Run Hardware and Devices Troubleshooter

    Follow these steps to run Hardware and Devices troubleshooter:

    • Press Windows key + W and type troubleshooting.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click Hardware and Devices.
    • Follow the on-screen instruction to run the troubleshooter.
    Method 2: Uninstall and reinstall the driver

    I suggest you to try uninstall the fingerprint
    drivers check if it works for you.

    Follow the steps to uninstall the Fingerprint
    drivers:

    • Press Windows Key + X key and click Device Manager.
    • Right-click on the Fingerprint device listed and click on ‘Uninstall’.
    • Select the option to Delete driver software.
    • Restart the computer after its uninstalled.
    Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
    drivers.

    Method 3

    If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
    drivers in Compatibility mode and check if it works:

    Follow the steps to uninstall the Fingerprint
    driver:

    • Press Windows Key + X key.
    • Click on Device Manager.
    • Right-click on the Fingerprint device listed and click on ‘Uninstall’.
    • Select the option to Delete driver software.
    • Restart the computer after its uninstalled.
    Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

    • Right-click on the driver setup file and click on ‘properties’.
    • Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
    • Click on ‘Apply’ and click ‘OK’ and run the file to install it.
    Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.
     
    Giridhar J, Jun 17, 2018
    #4
Thema:

Windows Hello (Fingerprint) not working | Drivers up-to-date

Loading...
  1. Windows Hello (Fingerprint) not working | Drivers up-to-date - Similar Threads - Hello Fingerprint working

  2. Windows Hello Fingerprint not working in Zbook 15.

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint not working in Zbook 15.: I have a Zbook 15. I can't set up windows hello on my device. It does have a fingerprint reader but it says This option is currently not available and "We could not find a fingerprint scanner compatible with Windows Hello Fingerprint". I have updated my drivers for windows...
  3. Windows Hello Fingerprint

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint: when I try to set up my windows hello fingerprint, the message shows "something went wrong. try again later." https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-fingerprint/138f8868-fe3c-459e-b311-898a6c258493
  4. windows Hello fingerprint sign in

    in Windows Hello & Lockscreen
    windows Hello fingerprint sign in: I registered all my fingerprints in windows Hello but I cant use them to sign in. Windows Hello is responding with "fingerprint already registered with another account"...
  5. Windows hello fingerprint not working anymore

    in Windows Hello & Lockscreen
    Windows hello fingerprint not working anymore: i have had my laptop since july 2018 and the fingerprint scanner worked fine. About a week ago i factory reset it and suddenly it stopped working to log me in. I went into log in settings and it said that my computer doesnt support windows hello. But i know it does because it...
  6. Windows 10 Hello Fingerprint

    in AntiVirus, Firewalls and System Security
    Windows 10 Hello Fingerprint: Hello, How do reset my windows 10 Hello old Fingerprint? i dont have the options "Remove" on the Sign-in options THANKS https://answers.microsoft.com/en-us/windows/forum/all/windows-10-hello-fingerprint/d9595d5b-ad3a-4bac-b4b2-7bf47c5b7f55"
  7. Windows Hello Fingerprint Scanner Not Working

    in AntiVirus, Firewalls and System Security
    Windows Hello Fingerprint Scanner Not Working: I have no idea what went wrong. It stopped working a few day ago with no noticeable change. Just went in and tried to reprogram it in because maybe my fingerprint changed or something crazy like that?? So I go to touch it, it gets to the 'touch the scanner again' screen and...
  8. Fingerprint windows hello

    in AntiVirus, Firewalls and System Security
    Fingerprint windows hello: Just got a new HP envy 13. I am trying to set up fingerprint reading login in Windows Hello. I click set up then get started on the next menu, the get started button disappears and the menu remains and doesn't change. I have set up a pin and password and it doesn't prompt me...
  9. Windows Hello disappeared - Fingerprint not working anymore

    in AntiVirus, Firewalls and System Security
    Windows Hello disappeared - Fingerprint not working anymore: I had to go back to an earlier version of windows because I could not get it to work. Bad update. https://answers.microsoft.com/en-us/windows/forum/windows_10-security/windows-hello-disappeared-fingerprint-not-working/1d45496b-b73d-4f69-805e-8a4873b0c9b4"
  10. Windows hello fingerprint not working on fresh boot

    in User Accounts and Family Safety
    Windows hello fingerprint not working on fresh boot: fingerprint reader is not working on fresh boot...it will only work if i restart or wake up after sleep the fingerprint is in the sign in option but reader is not working after restart or wake up the fingerprint reader is working fine.. for additional info i am not using...

Users found this page by searching for:

  1. why fingerprint not working yet it was

    ,
  2. windows hello set up fingerprint something went wrong matebook x pro

    ,
  3. windows hello fingerprint not working hp something went wrong

    ,
  4. matebook x pro fingerprint reader not working,
  5. windows hello not working,
  6. windows hello stopped working windows phone,
  7. windows hello fingerprint not loading after restart