Windows 10: Windows Hello Fingerprint not working.

I have an HP Envy and my fingerprint reader is not working. The computer recognizes it, but I can't set it up, it was working before. I have uninstalled the driver which is the Synaptics WBDI SGX Driver, rebooted and it still doesn't work. Peformed a system diagnostics test, no help. It said everything passed. Did a components test, that passed. The BIOS has been updated twice , an HP tech had me update Windows to the 2004 version, nothing helped. All after getting blue screens say Driver Power State Failure, which prompted the BIOS to update again in the first place. Windows 2004 was not yet installed before these issues started. The bluescreen started a few automatics Windows updates ago. Can someone please tell me how to fix this issue. I still feel that Microsoft is to blame for this, because it started with their update. It says it has the most updated drivers. Having to do a Recovery, to reset back to factory settings would be detrimental because everything can't be backed up, nor do we have a software backup disk for everything.

:)

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator