Windows 10: windows hello fingerprint sign in is grayed out but my system recognizes my finger print reader

I installed a verifi P5100 finger print scanner and it is reconized in my device hardware.The sign in options settings are all grayed out and say this option is currently unavailable. My computer is on a network.

:)

 

Windows Hello and Eikon Finger Print reader?

I just built a new computer and transferred my Win10 license and fingerprint reader to it. However, Win Hello says the machine is not viable for Windows Hello. I believe I had this same problem on the old machine at first, but I can't remember what I di to fix it.

I Saw a driver load when I installed the finger print reader but now I can't find it. This all work in my old machine which was also Win 10. I love using the FP reader for my security. Suggestions on how to fix this.?

 

Finger print sign-in

Hi,

Since your computer is not accepting your fingerprint anymore, what we can do is to remove all fingerprints from your account and set up a fingerprint again. See steps below:

Removing a fingerprint:

• Open the Settings app, and select Accounts.
• Click on Sign-in options on the left side, and click on
  Remove for Fingerprint under Windows Hello.

Setting up a fingerprint:

• Open the Settings app, and select Accounts.
• Click on Sign-in options on the left side, and click on Set up
  for Fingerprint under Windows Hello.
• Click on Get started.
• Enter your PIN to verify it's you.
• Scan your finger on the fingerprint reader. You will need to scan your finger a few times to set up with Windows Hello.
  
• When all set, click on Close.

Let us know if you have any other questions.

 

Finger Print Reader now Inoperative

I have had issues with the finger print reader previously but have been able to get it working again, either by itself or performing suggested functions, which I no longer remember. I have a Thinkpad T470 with Windows 10. In the sign-in options, my computer
no longer recognizes finger print reader as an option. What's going on????