Windows 10: Windows Hello Fingerprint

when I try to set up my windows hello fingerprint, the message shows "something went wrong. try again later."

:)

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows hello isn't accepting my fingerprint.

Hi TouhaZohair,

Thank you for your reply.

Apologize for the delay in reply.

Method 1: Update Chipset and Biometric Driver Software from the Manufacturer’s website:

I would suggest you to refer the computer manufacturer’ website, and install the latest chipset and biometric drivers for the device. If you do not find the drivers on website, then you can contact the Manufacturer to get the compatible
drivers.



Method 2: Remove and Add Fingerprint Options

Step 1: Remove Windows Hello

1. Open Settings app, click
   Accounts, and then Sign in options.
   
2. Under Windows Hello section, click
   Remove button
   
3. Then Reboot your PC.
   

Step 2: Add Windows Hello

1. Open Settings app, click Accounts, and then Sign in options.
   
2. Under Windows Hello section, click Add button
   
3. Sign-out and sign-in to the
   Microsoft Account
   

We await your response.



Regards,

 

Windows Hello Fingerprint Setup not working

I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.