Windows 10: windows hello in windows 11 not working on external webcam

I have a new laptop and in setting it up it downloaded Windows 11, which I set up nicely. All good - except I use an external monitor, mouse, keyboard, webcam when not travelling. The webcam does not work with windows hello. Even though I set it up as the default camera, when I start up windows, the windows hello screen appears and the camera lights on the laptop itself flash - and that camera recognizes my face, but not the webcam on the external monitor. Can I get the external webcam I have mounted on my external monitor to recognize my face? As I said, other than for Windows hello that exte

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Webcam not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
HP PCs - Webcam Troubleshooting (Windows 10, 8).



If you need any further assistance, please write back with the following information:

1. What happens when you are trying to access Camera app?
   
2. What is the exact error message you are getting?
   
3. What is version of Windows 10 that is installed on your device?
   
4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.
   

Regards,

 

Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

Hi,

Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:

• Run the troubleshooter for Windows apps.
• Install the driver using the compatibility mode.

Get back to us with the results of the suggested troubleshooting steps.

 

Webcam only in B/W

Hi Seth,



Thank you for writing to Microsoft Community Forums.



I can understand that it must be difficult for you when things are not working as it should.



Provide us additional information to assist you better with this issue:

1. What is the model number of the laptop?
   
2. Is this an external/internal webcam?
   
3. If it’s an external webcam, may I know the make and model of the webcam?
   

I suggest you to refer the section ‘Roll back your webcam driver’ from the article
Camera does not work in Windows 10 for the troubleshooting steps.



Get back to us for further assistance on this issue with the required information. We will be happy to help you.





Muralidhar

Microsoft Community Moderator