Windows 10: Windows Hello is currently unavailable

3 Days ago my fingerprint sensor stopped working. come to find out windows hello is disabled. How do i fix this? ive tried contacting microsoft but they transferred me and i waited 15+ mins with no response so i left chat. ive uninstalled the last windows update i dont know what to do.

:)

 

Windows Hello - This Option is currently unavailable.

Hi Experts,

Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement.

When I am trying to set up Windows Hello (Fingerprint, Face, and PIN) all these options come with error

"This option is currently unavailable - Click to learn more"





I do some research and try to troubleshoot the issue with given opinions on the internet but still, the problem is not resolved and stuck with same issue.

I have tried these steps

Update Windows Update

Update All Drivers

All Steps in mention in this link (Fix: Windows Hello Fingerprint Option Currently Unavailable in Windows 10)

All Steps in mention in this link (https://dannyda.com/2020/01/14/how-...olicy-registry-command-prompt-cmd/#section2.3)

Reset Windows 10 and reinstalled Windows 10 1903 with updated Drivers

All Steps mention in this link(Windows Hello isn’t Available on this Device [Fixed] - Device Tricks)

All Steps mention in this link(How to Fix Windows Hello Not Working After Windows 10 Update)

All Steps mention in this link(https://www.microsoftpartnercommuni...t-Discussions/Windows-10-1903-Hello/m-p/12014)

I have already updated the domain GPO so that Windows Hello for Business has use biometrics turned on and use windows hello for business is turned on. The Logon policy also has the convenience pin turned on as well.

Reboot Biometric services after each step

Now i am feeling stuck and helpless.

 

windows hello fingerprint option currently unavailable

windows hello fingerprint option currently unavailable

 

Windows Hello unavailable

Hello!

I have an HP Envy x360 with Windows 10 (latest version). For the past couple of months my Windows Hello has not been working - fingerprint scanner/pin/face recognition doesn't work, and under sign-in options, for all the Windows Hello features it says 'This option is currently unavailable'.

I have done all the fixing, troubleshooting, and problem solving I can (including checking group policy options, uninstalling/reinstalling the driver, and repairing system files). I went through all of the suggested steps on these websites: How To Fix Windows Hello Fingerprint Not Working In Windows 10 https://supertechman.com.au/how-to-fix-windows-hello-this-option-is-currently-unavailable/

And nothing has changed.

I did drop my computer a while ago (several months prior to the issue) which caused denting and temporarily stopped the touchscreen from responding, though everything was in working order again without any intervention within a couple of weeks. Perhaps this is a delayed issue from that?

Thanks!