Windows 10: Windows Hello Issues After Sleep on Asus Vivobook Pro 15 - Fingerprint and PIN Login Errors...

Hello Microsoft community,I'm reaching out for assistance with an ongoing Windows Hello issue that is affecting my Asus Vivobook Pro 15 Model no. M6500QC laptop running Windows 11 Home Single Language Version 22H2. Despite my best efforts and several troubleshooting attempts, the issue persists.Issue Description: Each time my Asus Vivobook Pro 15 enters sleep mode, I encounter login problems with both the fingerprint and PIN methods:Fingerprint Error: After waking the laptop from sleep, I attempt to use my fingerprint to log in, but I receive the error message: "Something went wrong with y

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asus vivobook pro 15 finger print sensor

Where can I find the fingerprint sensor in vivobook pro 15 if I want to activate my fingerprint for login?

 

asus vivobook pro 15 finger print sensor

Hi, and thanks for reaching out. I am Zainab, an Independent Advisor and a Windows user like you. I'll be happy to help you out today.

I understand how important it is for you to activate Windows Hello Fingerprint sign-in, nothing to worry I will do my best to help you out.

For Asus Vivobook Pro 15 the fingerprint sensor is on the power button.

To set up Windows Hello kindly follow these steps:

Go to Windows Settings > Accounts > Your Info > Make sure your Microsoft Microsoft account is signed in.

Then go to Accounts > Sign-in options > click Fingerprint recognition > Setup.

I hope the above information helps. Please let me know how it goes.

Best Regards,

Zainab.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator